Hi all,
Looking for help. We have knowledge articles that we have associated to products (Configuration Items) via m2m_kb_ci. When an incident is being created we would like the contextual search results to display matches based on short description (as is currently setup) or matches based on the business_service on the incident matching a records in m2m_kb_ci.
For example: I have a Knowledge Article that has an Affected Product relationship to 'Email'. When I am on an incident, and I set the business_service to 'Email' I would like the related Knowledge articles to appear where there is a matching m2m_kb_ci record. I do not want to limit the short description search, so it would be business_service = matching record in m2m_kb_ci OR short description (of incident) matches the knowledge article.
Thanks
