Hello everyone,I'm working on implementing a Virtual Agent that first prompts the user to choose between HR or IT. Based on the selection, it will display the relevant topics by category—HR topics for HR users, and IT topics for both regular and HR u...
Hi,In VA(virtual agent) If i will provide Solution ID then it will show all the Active cases.in VA topics if i will click below: If i enter correct solution ID it has to show list of active cases associated with that Solution IDIf i enter wrong Sol...
i have CSA and CAD exam on 9 th Aug. . Can anyone help me which questions will add from Yokohama version?I have prepared from Xanadu version.
function StatusCompleted() { var now = new Date(); g_form.setValue('check_in_time', now.toISOString()); g_form.setValue('status', 'completed'); g_form.setModified('check_in_time', true); g_form.setModified('status', true); gsftSubmi...
Dears, The requirement is that there are multiple group approvals required when the CHG is in Authorize state. One approval per group is required (First response)- Group A- Group B- Group C I have added these as 3 separate decisions in the OOTB appr...
We have requirement where certain type of alert like "Device High Utilisation" is needed to be suppressed for particular CI, every weekend. The use case is the particular CI runs back ups over cloud and it is expected that the Device may reach highly...
Hello All , I have generated a request from an order guide which contains 4 items .Obviously this request has generated 4 RITM for all the 4 items .The fact is , the billing system is an external tool .My question is to know , how could we identify t...
In ServiceNow Change Request, we have Planned Start Date and Planned End Date. If the scheduled dates conflict with another change, it shows a conflict. In such cases, we choose a date that doesn't have any conflicts. However, if I click the Implemen...
I need to create a user criteria that meets the following criteria: The Contract table is ast_contract, the Contact table is customer_contact, and the Account table is customer_account. This should be an advanced user criteria with a script to check ...
Hi Community, in my organization, we separate the responsibility of service catalog and request management. But from the description, i found it is so hard to tell the difference and they are under different domain illustrated in the capabilities map...
Have anybondy implemented this integration, please suggest if someone has implemented this.
I am using serviceNow UI builder, and tried to create new record in table "CommitteeHierarchy" using form bind with the same table and button triggering the event "create record". It works if all field values are string format. However, it fails if a...
I am working on a salesforce integartion in servicenow in CSM in PDI, I have sucessfully managed to configure outbound rest message for case(when created in servicenow it is getting created in salesforce) , however i want to fetch the case in service...
Hi, We have a catalog consisting of an MRVS. The requirement is to create as many SC Tasks as the number of rows in MRVS. This is achieved.However, under variable editor section of each SC Task, it is required to show only "1 row of MRVS" for which t...
Please help to create an agent in Microsoft Copilot Studio that will answer the end user on the status of open tickets.
