A team "Service Desk" wants to be able to see how many incidents a particular user on their team has "reassigned" to another team. For example, a networking ticket comes in as an inbound email and defaults to the "Service Desk", then a member of the ...
Hello All,We are in the process of launching Major Incident Management in our organization, and I need to provide training to users on how to create a Major Incident or promote an existing incident to a Major Incident.I am aware of the basic Major In...
Hi All,I am working on a Virtual Agent use case where I have configured a pre-chat survey with an option:"Please select if your inquiry is related to HR or IT"and display buttons: IT and HR. My requirement is: If the user selects IT, then any further...
Hi,I'm trying to achieve the below requirement.Requirement: In a list-type field that references the user table, display the user's Email ID instead of the user's Name after selecting a user record.can anyone help me with this?
Hi,So basically my requirement is i have created 2 Ui action buttons 'approve' and 'reject' on the Approval(sysapproval_approver) table. But there already exist 2 OOB UI action buttons on the same form. My buttons get visible only if the conditions a...
According to Zurich release, if the knowledge Base contains "Release Version - 3", the associated articles to the knowledge base will hide the related list sections such as "Can Read, Can Contribute, Cannot Read, Cannot Contribute". #Here is the sour...
Hi All,I have created SLA, Based on affected users location time zone . we need trigger SLA. IN Timezone source i have added task.u_affected_user.location.time_zone, but still its not working. Please find the below. Please help me on this screenshot ...
As a requester, I want the attachment added field in the RITM (sc_req_item) record to automatically display the number of attachments uploaded when submitting a catalog item request with a mandatory attachment,So that the request record clearly refle...
I have a requirement where users who either have specific roles (u_cmdb_mgmt, asset) or are members of a CI's managed group should be able to create, update, and delete CI relationships in the CMDB.I've implemented a script that checks for these cond...
Hello Experts, I have a report with assignment groups, Now i want to get that scheduled based on the group to the respective manager. The report has 20 rows and each row has a assignment group with the incident count. I don't want to send the comple...
Hi Team , Hust wanted to know the overall score How its getting calculated and from which table the data coming from ?Based on that we need to create a report . Thanks!
Hi All, I have a requirement to add task sla to the custom table when record is created.I created an SLA Definition with retroactive start and set as "Created" but task SLA is created only when I update anything on the record. Appreciate if you help ...
Hi Friends,Can you please help to find the license metric for Akamai Managed security service 3.0 license and Bot Manager license. Thank you
Hi Team , Good day!by Looking this health matrix, looks like overall score calculating based on completeness , compliance and correctness .I need to implement this on PA dashboard ( overall score percentage based on CMDB group)i believe we need to us...
Hi all, I need support, i need to translate the names of Inherent Assessment, Control Assessment and Residual Assessment. I know that i need to go to the table sys_translated_text.list, but the problem there its there, i need to find the table who ha...
