MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]] its include onhold state so how to exclude and calculate MTTR
What is maximum window time for re-schduling the Online CSA exam in case the exam window has passed
Can we do only a CI as a principle CI not a particular class? is that be possible out of the box in ServiceNow?
Hi everyone,I’ve reviewed the ServiceNow documentation on Digital Portfolio Management (DPM) roles, which mentions two main roles:sn_dpm.dpm_admin – for setup, configuration, and full DPM administration.sn_dpm.dpm_manager – for standard users like Se...
We were asked to add text to the virtual agent button for accessibility purposes. We’re able to change the width and color but can’t figure out how to get text in there.Here’s what we have now: What we trying to do is something like this: Does anyon...
Hi Team,When a user ends a live chat with an agent, the bot displays a message: “Thank you for contacting us. The chat has ended.” After this, if the user clicks the text area that says, “Click here to start a new conversation,” the chat reopens in t...
How to pass a value from one variable set to another variable set in catalog form, I have requestor in variable set 1, i want to copy that value into variable set 2 how to acheive this
Trying to add 3 variable sets to a new catalog item and getting the messages below:I was able to add 5 other variable sets with no error messages and these 3 have the most variables listed within them (like over 50 total) so don't want to reproduce t...
Hello, i have a catalogitem where the logged in leader user will get a list of all employees under them. The issue is i know how to do this with a map to field, but its a catalog item. How do i make it so that the logged in user gets all the employee...
I am trying to add computer to the AD groupscode:Import-Module ActiveDirectory -WarningAction SilentlyContinue$username = $userName -replace "%27","'";$groups = @()$groups = $groupNames -replace ' "','' -replace '"','' -replace ' ]','' -replace '\[',...
Hello,In our instance, there are 5–6 custom tables that were created in the global scope. Recently, we received a Licensing and Usage Overflow email from ServiceNow.Now, the we want to recreate these tables within a scoped application.We are currentl...
Hi,When clicking a link to a KB article in chat no new window opens instead the kb article opens in the virtual agent. How can I open it in a new window?
Hi Everyone, We have a DL which has list of VIP members added in the DL. In ServiceNow we have to manually update VIP based on check box as VIP true or false can a DL be directly reference with user table to update the VIP members automatically. Exam...
Hi Community i want to prevent RITM closure if it has any open tasks can this be achieved using Workflows , i can't use BUsiness rules into my instnce
HI community, @Ankur BawiskarI want to show error message on RITM when user tries to close RITM if SC tasks are not closed complete, i am not allowed to use BR. is there any way to accomplish this requirement.