We are using agent chat and wanted to get rid of the OOTB chat bubble and customize the chat bubble as a rectangular window with word "chat with Virtual agent". Is it possible to do it? We have tried using virtual agent widget and embed it in footer ...
I have checked in teams record card format, previous priority for incident is not available.Even if it is not possible to add it on card can it be done in message part?Thank you
hi all, I have two catalog item , where the catalog item1 created and the corresponding RITM moves to approval then the requested for manager get a mail with a link of second catalog item 2 redirect to the service portal form . In both catalog 2 fiel...
Hi Team I need assistance with developing a new UI action for the related list. Specifically, I would like to implement functionality where, upon clicking on the related list button , five change tasks Should be generated . Could someone please provi...
Hi everyone,I'm looking for a way to enhance our virtual agent experience in ServiceNow. Specifically, I want to target announcements to users waiting in specific queues.Scenario: When a user tries to connect to a live agent through the virtual agent...
Hi All,I'm exploring the integration of AI search capabilities using GenAI on our Service Portal or Employee Center Pro in ServiceNow. We aim to leverage GenAI to enhance our search functionality, providing more accurate and contextually relevant res...
Hi ,All.i created a UI formatter in sn . and put this formatter in workspace view .when i was admin user ,i can preview this MRVS the row by click exclamation mark like below image.But when i was not admin user , i can't find the exclamation mark.Doe...
Sometimes we have Change requests, CR's, that end up not having an implementation. But we did several CTASKs on the CR for the change. Is there a way to close out a change with Complete without implementation? can that be as simple as adding anoth...
Hi Experts, I have a requirement to add new problem task models. I have added new problem task models in the 'prb_task_model' table as below: The issue is that the new and updated problem models are not reflecting in the wizard view. If you open any ...
I have a FLuxo that I need to create a condition where when the Bot starts the integration if there is no return of 1min the bot sends an information saying is it still there? and wait for another 1 min if there is a whole it is the flow
Can anyone provide steps for creating save as draft ui action for change
Hi All, I want to move one catalog from one domain to another domain. But I am not able to see domain field out there. then how to move
Hi Team, for Security incident we craeted extraction rule to fetch the Mitre attack tactics and techniques to be added to SIR record even category is populated. But as per document https://www.servicenow.com/docs/bundle/yokohama-security-management/p...
Hi All, I want to move one catalog from one domain to another domain. But I am not able to see domain field out there. then how to move
Hi Community, I’m exploring how effectively ServiceNow AI Agents can be leveraged, especially within ITSM... Are there any demo resources or examples I can refer to? Are there any customers who have used this and found this to be beneficial..Any help...
