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Report Writing

I'm building a report using the Source type "Table" and the Table "Task".  I need to bring fields that shows the total time in service and who last worked on the request.  I can't find what table would provide this information.  The department doesn'...

RMendoza by Tera Expert
  • 352 Views
  • 3 replies
  • 0 helpfuls

based on group want to display service accounts

There are 2 variables in catalog form one is group and 2 is service account based on selected group i need to show service accounts which are present in selected group. And also want to check if the requested for is the manager of the group them RITM...

Issue in retriggering Flow via Business Rule

Hi everyone,I'm working on a use case where I need to re-trigger a flow using a Business Rule, but I'm currently stuck. Use Case Overview:On a catalog item form, there's a field called Request Type with two choices: Direct and Indirect.Here's the sce...

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zee15 by Tera Contributor
  • 524 Views
  • 2 replies
  • 0 helpfuls

Review Model Categories

Hi everyone, As an ITAM Manager, I need to edit/review/correct 'Model Categories' to support known CIs to help manage the CIs based on model category. Could anyone clarify what exactly needs to be validated during this process. Also what role are we ...

How can I change the order of the change models

Hi,I would like to change the models order of my change management create new page,  I´ve applied the How to change the order from the change models from the "/sn_chg_model_ui_landing.do" page - Support and Troubleshooting, but not worked still order...

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raphaelavel by Tera Contributor
  • 551 Views
  • 5 replies
  • 4 helpfuls

how to change the backgroud color of filed

I want to change the background color of a field depending on a condition.I know how to do it, but I want to specify a condition that the date entered in a specific field is before today, but I can't get it to work. i tried these codes but they didnt...

RyotaroT by Tera Contributor
  • 284 Views
  • 1 replies
  • 0 helpfuls

Error message on aborting action in Business Rule

I want to show error message on aborting action in Business Rule. My BR is before update, the abort action is working fine but the error message is not displaying, it is only showing once the form is reloaded. And with my BR form is not reloading aut...

Pallavi_G by Tera Expert
  • 445 Views
  • 6 replies
  • 0 helpfuls

Continual improvement management use cases

Hello,I hope you are doing great,I 've studied the "continual improvement management" course on servicenow university, and I am looking for some use cases or a mini-project to practice this module, can someone please provide me some ressources in thi...