Convert Rich-Text pill in Flow Designer to plain text

[BrunoAguiar428]

Hi Servicenow Community,

I am working on a flow that dumps the content of various "pills" (variables) into the description field. The issue is that they are being copied into the description field with HTML tags since they are set up as rich-text boxes on the record producer/form. 

Is there a function I can use that would convert the rich-text to plain text? I looked around but there doesn't seem to be anything that would accommodate that. 

Would this need to be done with a script and if so, can i use the pill picker and scripting at the same time?

Thank you

[Shivalika]

Sure @BrunoAguiar428 

Let me know if it works for anyone - means it works for all. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika]

Hello @BrunoAguiar428 

Is there any update here ? 

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for my efforts and also it can move from unsolved bucket to solved bucket. 

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE

[BrunoAguiar428]

@Shivalika I ran into an issue where this seems to not be working. I'm not sure if it's because not all my variables get used when the form gets filled out or not but I get a variable not defined error. Please see my screenshot for more details.

[Shivalika]

Hello @BrunoAguiar428 

Can you remove that variable and see ? It may be whatever request item you have passed in testing that is not having this value or its not appropriate, but its a different issue. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[BrunoAguiar428]

@Shivalika It seems like the variables aren't getting passed in. My code looks like this:

fd_data._1__get_catalog_variables.pill_1;
fd_data._1__get_catalog_variables.pill_2;
fd_data._1__get_catalog_variables.pill_3;
fd_data._1__get_catalog_variables.pill_4;
fd_data._1__get_catalog_variables.pill_5;
fd_data._1__get_catalog_variables.pill_6;
fd_data._1__get_catalog_variables.pill_7;

var dataPills = [pill_1, pill_2, pill_3, pill_4, pill_5, pill_6, pill_7]

var stringConversion = dataPills.toString();

// Decode HTML entities using GlideStringUtil
var decoded = GlideStringUtil.unescapeHTML(stringConversion);

// Convert <br> to newline (optional), then strip all other tags
var plainText = decoded.replace(/<br\s*\/?>/gi, '\n')

.replace(/<[^>]*>/g, '');