Convert Rich-Text pill in Flow Designer to plain text

[BrunoAguiar428]

Hi Servicenow Community,

I am working on a flow that dumps the content of various "pills" (variables) into the description field. The issue is that they are being copied into the description field with HTML tags since they are set up as rich-text boxes on the record producer/form. 

Is there a function I can use that would convert the rich-text to plain text? I looked around but there doesn't seem to be anything that would accommodate that. 

Would this need to be done with a script and if so, can i use the pill picker and scripting at the same time?

Thank you

[Shivalika]

Hello @BrunoAguiar428 

First, @BrunoAguiar428  - is this returning you result - 

fd_data._1__get_catalog_variables.pill_1

I mean where have you declared pill1?

I don't think this is correct, can you tell me your requirement? I will tell the script. But please mark both my answers as solutions, HTML one and this also - once they work. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[BrunoAguiar428]

@Shivalika That is a pill that gets filled out with the form. I know when I use the pill picker it works and populates into description..

I have a total of 7 variables/pills on the form . Not all of them get filled out , but in this case that particular pill/variable is populated when filling out the form. I must not be bringing it in correctly.

[Shivalika]

Hello @BrunoAguiar428 

Instead of using pill1 and pill2 - directly using the variable names. 

And you want to concatenate all the variables values and then remove the HTMl tags right ? 

Then you need to just use "+" to concatenate it with a space string. 

Then the removing HTML tags thing will work 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[BrunoAguiar428]

@Shivalika I figured out how to get the variables in. I needed to do:

var request_new_requirements = fd_data._1__get_catalog_variables.request_new_requirements;

But I kept getting this error when using your script: "Error: Java class "com.glide.util.StringUtil" has no public instance field or method named "unescapeHTML".

I ended up getting it working by using the following:

decoding = decoding.replace(/<br\s*\/?>/gi, '\n').replace(/<[^>]*>/g, '');
desc += "\n" + decoding;

[Shivalika]

Hello @BrunoAguiar428 

Yes that StringUtil might not exactly work in the flow designer script part. 

However the string functions and pattern like replace and regex used is working as you already saw. 

Kindly mark my original answer as helpful and accept solution. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY