Hello, I have noticed after Vancouver patch 3 upgrade the virtual agent is not working as it was working in Tokyo instance. When we look at the design when the user inputs the query the flow goes from start and gets stuck at first block and after som...
Hello,I've created a new context variable (LiveAgent_route). When I open Advanced Work Management and set up a queue, this variable doesn't show up as defined. I have the following code. The bolded line shows "undefined" in the log. Any ideas what I'...
Hi,I'm trying to understand if we can apply criteria on the Knowledge category. We are trying to eliminate adding the criteria for each article. Is there a way we can apply criteria on the KB category. Please advise
Hello All, Is it possible to configure SSO for ServiceNow outlook Add-in ? https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/task/install-servicenow-outlook.html TIA
I am facing a strange issue, Where a few of the users (Not all the users) experiencing slowness with ServiceNow between 9 PM to 10 PM IST time. When I try to impersonate that user from my machine it works fine and when the user also tries to log in f...
Hi All,I am copying the attachments from Kb article to notification email and i writing the email script to do that but i its not working .Please find the attached script below and let me know if anything has to be modified. script : var grAttach =...
Hello all, I am attempting to clean up the work_notes data in Flow designer. I can get the plain version of work_notes by just pointing the Flow towards that field and I am given: TimeStamp Data Andrew Stringfield (work notes) "Andrew Stringfield di...
Hi All,I am copying the attachments from Kb article to notification email and i writing the email script to do that but i its not working .Please find the attached script below and let me know if anything has to be modified. script : var grAttach =...
Hi All,I want to right background script for stage change and add approvals in approver table.for EX: I have custom table called procurement_service and in that table there is one field called Stage and that is read-only so we want to change stage by...
I'm writing client script for Ctask. In which I want field value of planed date of change request which is reference field of Ctask. can any one please give the syntax for this.I have tried.g_form.getValue('change_request.planed_date');which is not...
Hello, I have virtual_agent_admin and nlu_admin roles. Prior to being given read-only admin access (temporarily), I was able to edit topics. After admin access was removed, every topic I click on gives me this message: Prebuilt topic blocks are read-...
How to create report for a specific survey? Please help me to solve the issue
I was wanting to know if we can identify phrases that doesn't trigger a topic that may have a shared keyword or utterance, i.e., if the user says "teams meeting guide" I don't want it to trigger the topic about "meeting room issues". I know we can to...
i found the command but what is to enter into the sysparm_query box on Rest API ? https://[your instance].service-now.com/api/now/table/sys_user?sysparm_query=user_name%3D[your username]&sysparm_fields=sys_id&sysparm_limit=1on R
Hi Team,I have one requirement , I need to update user table with 50 records from transform map, I also need to update the managers of the users. Now, the managers are also in the same excel sheet as for the users and they are not existing before on ...
| User | Count |
|---|---|
| 24 | |
| 8 | |
| 7 | |
| 5 | |
| 5 |
