Hi is there a way to use sidebar discussion when it's not associated with a record such as incident, problem, or change request. I want my team to be able to chat amongst each other using the sidebar chat icon.
Can a test case created in Virtual Agent Designer on a topic be run in the ATF workspace without any errors or changes? I'm asking because a client environment throws an error every time they run a VA test case on the ATF table when the case in quest...
Hi Team . I have a query. Under Conversational Analytics, Virtual Agent Dashboard is there. In that dashboard 4 reports are there i,e Active VA user, Conversations, VA Success and Topic flow completed. I want to know from which table the data is popu...
Hi Experts, Please help me in disabling the ability to enter free form text while list of topics are suggested based on NLU.I would like to disable user to enter freeform text in the section ' Please type your response here'. Thanks in advance.
Hi teamWhat is now assist virtual agent?How to configure now assistant for virtual agent?Thanks and regards
I have a small client who is using Virtual Agent, but doesn't have access to Performance Analytics, and likely never will, so they can't access the Conversational Analytics Dashboard. What options are there for using standard reporting to report on i...
When manually creating an interaction, the 'Assigned To' field is default populated by user 'test'. I believe this should instead be the logged in user. Thanks , Team
Hi There, Requirement : other than specific roles, itil users should be able to have only read-only access on topics created in VA.Here, these topics /topic block/setup topics are custom topics.Please let us know if you have any solution for this. Th...
Hello, I am looking into adding a button in the chat window that is constant or persistent and visible at all times during the entire chat experience. Im not seeing any previous submissions within the community regarding this. Is anyone able to help ...
When any conversion is made in Virtual Agent there is a interaction record gets created, If Live agent topic is selected in Virual Agent , I want the Interaction table record Channel field to set to a Customic options, I couldnt find the respective ...
Hi All,Please can you help on the below issues/questions that I have stated:1) We have a requirement wherein once a user opens incident record assigned to that person in service portal, virtual agent will display proactive trigger message for the use...
Hi All, I Activated the OOB 'Mark Incident Unresolved' Topic but when I tested it from the backend and SP It showed an error.Please help me with what I need to do here.
I want to understand how permissions are assigned for knowledge base and it's article. Modern SN permissions use user criteria to restrict a users’ view and contribute access to knowledge articles, catalog items. List of SN groups, user members of th...
where we can edit the choice options. i want to change option for the MS team chat options
How to add scope (like incident's close code) to agent assist search? Thanks.
