How to make real time option default in workbench indicator
I want to make real time option default in workbench indicator. By default, it is showing the latest month.
Forum Posts
Resolved! Supress a variable option in a variable set utilized by an order guide.
Situation:I have an order guide that contains a variable set. In that variable set is a variable named ‘employee_type’. That variable is a select box that contains several choices. One of the choices is ‘USDH’. I want to hide that option from the dro...
Help with VaInputs
Good day Team, I am having issues adding new VaInputs in a topic block (Create Incident). Currently the default inputs are: var caller = vaInputs.caller;var short_desc = vaInputs.short_description;var urgency = vaInputs.urgency;var desc = vaInputs.de...
how can i integrate Dell case management into servicenow ?
i understand i need to get client key and password to be set up but how can i get pass the information on an API call from Servicenow over and the API SOAP response will contain a <Responses> structure with valid case information. <CaseInfos> structu...
Unmasked Password
Hello Team, I have Requirement to visible password for user of sys_user table . I have Written Background script . var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", '4b663359db2ae20050abf2adbf9619bb');gr.query();if (gr.next()){gs.print(gr....
ServiceNow Virtual Agent: Script/Method to append customized long transcript to Interaction Table?
Hi all,Currently I'm working on the Virtual Agent, I need to add more details for the conversation between users and VAs before handing over to a real representative. Here is the processing:After user type the query, I will make api calls to some end...
Move users from Group A to Group B using background script.
I have 100 users who need to be moved to Group A from Group B. They also need to be removed from Group A using a background script. Thank you
Resolved! Approval Request email notification not triggering
Hi,I created a email notification to trigger when approval is inserted in approval table for service offering. while previewing notification it is displaying fine but notification is not triggering and can't see in email. Approvers has their email id...
How to populate email ID for logged in user with Client Script ?
How to populate email ID for logged in user with client script. I need to auto populate email ID in Catalog ITEM field. ThanksAshok
UI Policy: Conflict between custom and ootb irrespective of execution order
Hi All,I have created a custom UI Policy with execution order 200 and there is also an ootb UI Policy with execution order 100 and which execute on the same field.First Custom Ui policy is running on that field and after ootb is overriding the same f...
vaSystem.endConversation VS the "End" node
Hello all,I am rewriting the Fallback Topic for our organization, and listening in on the webinar from 7/5/2023 titled "Conversational Interfaces Academy: Improve the Virtual Agent fallback experience for better service". In this webinar, Tricia show...
Attach completed SLA directly to the incident
Hi, Attach completed SLA directly to the incident using retroactive start time will calculate. for EX: incident is created on 16:30, after 30 mins assignment group changes then SLA should attach and stage is complete and Business elapsed time is 30 m...
Customize the flow or suggestions or messages showing in virtual agent chat
Hello,My requirement is to customize the OOB flow in virtual agent chat. Details are mentioned in below steps.I want to add 'Create incident' option instead of 'I need more help...' mentioned in 'Step2'.How to achieve this? Step1: Instead of 'Show me...
