Cooperation from Virtual Agents
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07-03-2025 06:15 PM
Hi
I need someone to help me
I want to link data entered from a virtual agent to file an incident, but one day I can no longer link the data.
The code is using the following
var grbusinessservice = new GlideRecord('cmdb_ci_service');
grbusinessservice.addQuery('name', producer.q_business_service);
grbusinessservice.setLimit(1);
grbusinessservice.query();
if (grbusinessservice.next()) {
current.business_service = grbusinessservice. getUniqueValue();
current.update();
} else {
gs.warn('Team in charge "' + producer.q_business_service + '" not found in business_service');
}
What changes should I make to get this to work?
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07-03-2025 06:21 PM
Hi Try this code once
var inc = new GlideRecord('incident');
inc.initialize();
inc.short_description = inputs.issue_description;
inc.caller_id = gs.getUserID(); // Or inputs.caller if collected
inc.insert();
outputs.inc_number = inc.number;
Regards,
Prasanna
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07-03-2025 11:00 PM
Thanks Prasanna.
Does that mean I should try the following?
var inc = new GlideRecord(‘incident’);
inc.initialize();
inc.short_description = inputs.issue_description;
inc.caller_id = gs.getUserID(); inc.caller_id = gs.getUserID();
var grbusinessservice = new GlideRecord('cmdb_ci_service');
grbusinessservice.addQuery('name', producer.q_business_service);
grbusinessservice.setLimit(1);
grbusinessservice.query();
if (grbusinessservice.next()) {
inc.business_service = grbusinessservice.getUniqueValue();
} else {
gs.warn('Team in charge "' + producer.q_business_service + '" not found in business_service');
}
inc.insert();
outputs.inc_number = inc.number;
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07-04-2025 12:10 AM
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07-04-2025 01:03 AM
Hi @Prasanna_Patil
No it didn't work
is there any other code