Virtual Agent Topic

[Adesh26]

When the user enters a input in the virtual agent and the input gets mapped to a topic using the NLU inside the topic I want to use the original input entered by the user for something inside the topic any clues on how to do this?

[Matthew_13 · Accepted solution]

Yes — you can do this, and it’s fairly straightforward.

At the very start of the topic, capture the user’s original utterance the text that triggered the NLU match into a topic variable, for example with a Set Values or Script step. Use the system value like User Utterance / Last user message, store it original_input and then reuse that variable anywhere later in the topic or pass it to a Flow.

Key point Here: grab it immediately, before asking the user another question, or it will be overwritten.

@Adesh26 - Please mark as Solution Accepted and Thumbs Up if you find Helpful!!

[kaustubhdub · Accepted solution]

hey @Adesh26 
When a user types something into the Virtual Agent, that original utterance is automatically stored in the VA context. Even if the NLU maps it to a topic, you can still reuse what the user actually typed.
Virtual Agent Designer user input controls

Try the above article for any further help.

Hope that helps 🙂
Please mark this as helpful if it solved your issue, it’ll make it easier for others to find the solution too.

[Matthew_13 · Accepted solution]

Yes — you can do this, and it’s fairly straightforward.

At the very start of the topic, capture the user’s original utterance the text that triggered the NLU match into a topic variable, for example with a Set Values or Script step. Use the system value like User Utterance / Last user message, store it original_input and then reuse that variable anywhere later in the topic or pass it to a Flow.

Key point Here: grab it immediately, before asking the user another question, or it will be overwritten.

@Adesh26 - Please mark as Solution Accepted and Thumbs Up if you find Helpful!!

[kaustubhdub · Accepted solution]

hey @Adesh26 
When a user types something into the Virtual Agent, that original utterance is automatically stored in the VA context. Even if the NLU maps it to a topic, you can still reuse what the user actually typed.
Virtual Agent Designer user input controls

Try the above article for any further help.

Hope that helps 🙂
Please mark this as helpful if it solved your issue, it’ll make it easier for others to find the solution too.

[Adesh26]

I did it using a script action with the script
Note : you should also create a script variable for this using the same variable name as below

(function execute() {
vaVars.user_message = vaSystem.getSearchText();
})();

[Adesh26 · Accepted solution]

Solution in script action 
(function execute() {
vaVars.user_message = vaSystem.getSearchText();
})();