Copy attachments from Kb artical to Notification

[sushma9]

Hi All,

I am copying the attachments  from Kb article to notification email and i  writing the email script to do that but i its not working .Please find the attached script below and let me know if anything has to be modified.

script :

 var grAttach = new GlideRecord("sys_attachments");

    grAttach.addQuery("table_name", "kb_knowledge");

    grAttach.addQuery("sys_id", "56dba1121b36b998bcae5457604bcbdc")

    grAttach.query();

    if (grAttach.next()) {

        GlideSysAttachment.copy('kb_knowledge', '56dba1121b36b998bcae5457604bcbdc', 'sys_email', current.sys_id);

    }

[Voona Rohila]

HI @sushma9 

Modify the Table name of attachment to 'sys_attachment' 

Sample code:

 var grAttach = new GlideRecord("sys_attachment");
    grAttach.addQuery("table_name", "kb_knowledge");
    grAttach.addQuery("table_sys_id", "56dba1121b36b998bcae5457604bcbdc")
    grAttach.query();
    if (grAttach.next()) {
        GlideSysAttachment.copy('kb_knowledge', '56dba1121b36b998bcae5457604bcbdc', 'sys_email', current.sys_id);
    }

[sushma9]

@Voona Rohila 

I am not able to copy the attachments in notifcation

[Voona Rohila]

Hi @sushma9 

Can you explain in detail of where you are using the code?

[Voona Rohila]

Refer Below link which explains similar requirement

https://www.servicenow.com/community/itsm-articles/copy-attachments-to-email-client-template/ta-p/23...