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Hiding email client icon from scope application custom table

Hi Team, I want to Hide email client icon from scope application custom table. I have write the script and made isolated script checkbox as false. But its not working in scoped application. function onLoad() {   var apr = g_form.getValue('approved');...

Community Alums by Community Alums  
  • 691 Views
  • 5 replies
  • 0 helpfuls

Please Select your issue message at start

In virtual agent I have tried many different things like creating very simple custom greeting setup topics, but I cannot get rid of the "Please Select your issue" message that pop up at the when a user first starts the virtual agent.  It shows up bef...

jMoxy by Tera Contributor
  • 725 Views
  • 3 replies
  • 1 helpfuls

Business rule not working on Software Catalogs

Hello, I created a business rule to run async, insert on the Software Catalog table. The goal is to auto-set the assigned topics, catalogs and categories on new software catalogs.(function executeRule(current, previous /* null */ ) { var TECHNICA...

SLA Issue for Re Opened Tasks

This is to resolve an issue with the SLA state for re-opened tasks in our assignment group(APP-GBL-COE Matrix SCM TMS FSS) and possibly other assignment groups as well. We observed that when a task is reopened, the state of the task defaults to Work ...

kamblepooja by Tera Contributor
  • 433 Views
  • 1 replies
  • 0 helpfuls

Mandatory resolution form in incidents

Dear Community,I am trying to add a pop-up form (or something similar) when technicians resolve an incident.It should be mandatory and they can't be able to skip it.Could you please guide me on which table or action do I have to set? Thanks!

Resolved! Transform Map issue

Hello All,i have a excel sheet data with updatedgroupname and existinggroupname values.i need to update the data existinggroupname is coelece so that it wont create updated fileds also i have created one on before script to do the name change.gs.info...