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Forum Posts

Issues with Risk Assessment Projects

Has anyone ever seen this issue with Risk Assessment Projects? I am not able to select an entity or a RAM. The fields just do not show up under context. I can initiate a risk assessment through the scheduler but once the assessment is initiated it ne...

MarisaW81535484_0-1767627850699.png

need to remove roles and groups from inactive users

after updatefilter conditionactive changes to false(function executeRule(previous, current) {        if (previous.active == true && current.active == 'false') {            gs.info('Deactivating cleaned up started : ' + current.name);            var g...

aneelac by Tera Contributor
  • 368 Views
  • 2 replies
  • 0 helpfuls

Resolved! Attachment related Issue on service portal

Hi, I have a doubt in one requirement is given to me i.e., On the incident form state is resolved of incident after that I want to attach the attachments on incident form but they can't show on my approvals on service portal and I also want to do tha...

yashgarg by Tera Contributor
  • 868 Views
  • 3 replies
  • 1 helpfuls

Report Knowlege Gap Button on Incident Form

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

ITSM STRY070404

Hi!In this lab I', suposed to populate a standard change template with data from STRY070502 - problem is that that story doesn't seem to exist. I cant find it in the story list of the lab instance for the course. And a simple google search doesn't co...

RouzbehP by Tera Contributor
  • 440 Views
  • 1 replies
  • 0 helpfuls