servicenow trial
Hello All,I am new to ServiceNow and would like to download the trial or demo version for practice purposes. Please how do I do that?Thank you!
Forum Posts
Service Portal: Making 'Assigned To' display only members of a specific group&Claim button in portal
I am trying to make my assigned to field on a service portal form display only members of a specific group. Note this groups is NOT the Assignment Group but a custom group i created and added a few members into. Lets call this group "Custom App Emplo...
Now Assist Virtual Assistant fallback not working correctly.
'Now Assist Fallback' offers the record producer listed in the Conversational Interfaces>Assistants page, but when you click the button, it gives the message "Thanks for chatting! I'll go ahead and close this conversation now. I'm here if you need an...
Resolved! Cannot see any catalog items while creating the "Open a catalog item (SP)" ATF step
I want to create the "Open a catalog item (SP)" ATF step, but in the [Catalog item] field I cannot see any catalog items, even though I selected correct portal and page. The items I am looking for exist and are visible in the portal and they are reco...
ApprovalHubUtil Error
i'm facing an issue with (hrm_todos_page) page , when user navigate to the page , he recieves these errors ErrorServer JavaScript error Cannot read property "show_quantity" from undefined ErrorLine number 44 (sys_script_include.1fa8838dac1e0910f87724...
MS Teams SPOKE for ITSM
Hi SNOW enthusiasts. To inform preparations to implement the MS Teams Spoke for ITSM - it would be useful to have a data flow options diagram to show configuration paths, data and decision flows - ie Now Assist ChatBot & MS Teams Chat working in pa...
Icon for Close Engagement Messenger
Where can I change the icon for closing the engagement messenger? I was able to change the icon for opening Engagement Messenger under All -> Engagement Messenger -> Modules -> Appearance -> Launcher Icon.
Incident Meets Filter Criteria but Not Displayed in List View
Hi Community, One of the incidents has the assignment group set to IAM, the state is ‘In Progress,’ and the ‘Assigned To’ field is empty. In the list view, I applied the following filter conditions:Assignment Group = IAMState = New, On Hold, In Progr...
In Virtual Agent when i Click I need more Help it ends the chat
In Virtual Agent When I click 'I need more help' , it ends the chat. I think this is an OOB functionality. Does anyone have any idea , if we select 'I need more help', then it should allow user to search rather that ending the chat.
Mean time to resolve report on interaction table
Hi Team ,Need quick help on on report 1.MTTR - Interaction Management Please guide me and help me to achieve the requirement .Which is the best practice to create above report and methods with solution .i will provide you the required information .We...
walk-up location
Can someone explain the purpose of the Closed Record Producer field in the Walk-up Location Queue (Administration tab) in the Walk-up Experience module? I’d like to understand when and why this field is used.
Walk-up Location Queue
What is the purpose of the Closed Record Producer field in the Walk-up Location Queue under the Administration tab? and how it functional
Assign to me button on incident sow form
i want to edit and put some conditions to the assign to me button present in incident sow form view.I could not find where this button is present.i tried to find this button in the declarative form actions but could not where is this present?@Ankur B...
Requestor TimeZone field on Change form
Hi Team , I have a requirement where user want 'Requestor TimeZone' field on the form which will auto-populate opened by user's timezone. Can someone please help me how to achieve this functionality. Thank you!
Resolved! Cant update the Type from Floating Point Number to String
Hi Guys, I am trying to import handheld devices and the IMEI#, Billing Reference, and Serial Number are showing 10000000000. I tried to change the Type from Floating Point Number to String but there is no option. How do I correct this? Thank you in ...
