Copy Emergency Change to Normal Change type in Zurich version of snow

[rajamusani]

whenever i am using the copy change(button) on the emergency change request record, it is creating new record type as normal. please suggest how to fix this issue

[Bhavya11]

hi @rajamusani ,

Please go through this KB

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK

[Matthew_13]

This usually happens because the Copy Change button doesn’t really “clone” the record. When you click it, ServiceNow creates a new change and resets the Change Type back to Normal by default.

Try this:
Update the Copy Change UI Action so it explicitly keeps the type:

   current.type = 'emergency';

After this, when copying an Emergency change it will stay Emergency instead of turning into Normal.

Let me know if this helps my friend!