Copy filed values from Child incident to parent incident

[Souvick6917]

Hi team,

The subject line is bit confusing but the required functionality is that only. We have incidents and an UI action called 'Approve Major Incident' to create a major incident with that respective incident. Then, the initial incident becomes child and the new major incident is the parent. We have a parent field on the child incident showing the incident id . Requirement is to copy the field values of child incident(initial incident) to the newly created major incident(parent).

There is a mixture of reference and text fields. I need help on script of the business rule for this requirement.

Thanks in Advance

Souvick

[Sandeep Rajput]

@Souvick6917 Instead of creating a business rule, you can simply utilise the Approve Major Incident UI Action where you are creating a major incident, set the values from the current record on the new major incident record you are creating.

Your UI Action script could like like the following.

var majorIncident = new GlideRecord('incident');
majorIncident.initalize();
majorIncident.short_description = current.short_description+'';
majorIncident.description = current.description+''; //similarly set the other fields.
current.parent = majorIncident.insert(); //insert the major incident here
current.update();

Hope this helps.

[Souvick6917]

The issue here is the UI action is in a different scope and we dont want to modify the code as it has been used in number of other places. I want to achieve this part as after business rule. Can you help me on the coding as my code is working.

function executeRule(current, previous /*null when async*/) {

//Get parent Incident

var inc = new GlideRecord('axepta_incident');

inc.addQuery('number',current.sys_id);

inc.query();

gs.addInfoMessage("current incident = " + current.sys_id); //for testing

while (inc.next()){

    var child =  inc.number;

    var gr = new GlideRecord("axepta_incident");

    gr.addQuery("number", child);

    gr.query();

    gs.addInfoMessage("child incident = " + inc.parent);

    if (gr.next()) {

    }

    // Setting values of Incident on parent incident

    inc.setValue('contact_type',current.contact_type);

    inc.setValue('account',current.account);

    inc.setValue('contact',current.contact);

    inc.setValue('u_payment_channel',current.u_payment_channel);

    inc.setValue('u_means_of_payment',current.u_means_of_payment);

gs.addInfoMessage("current number = " + current.number);

    inc.update();

}

})(current, previous);