Hi Community,Is there a built connector to connect Salesforce Service Cloud and Service now for case management (create, update...), bidirectional flow. Any link to the specification documentation, please?Thank you Samir
Hello,I’ve created the resignation form, and the Stage value is configured as 'Waiting for Approval' in Flow Designer just before the 'Ask for Approval' action. However, in the RITM, the stage is automatically changing to 'Request Approved' for users...
Hi, As per the requirement I have to route a case to single queue with different assignment group based on the case product. here I have a logic in script include and how can I configure that script at queue level with multiple assignment groups?.Is...
Hi Team,I have a requirement like below,When manually populating a Location reference field on Incident form and in all views (including SOW), the type ahead search should do an automatic "contains" search without requiring an asterisk to find the ri...
Hi, Can someone please help in guiding me on the following: How can I setup so when user submits Incident form on ESC portal using a specific Business Service, the incident auto assigns to the related resolver group? For now I only need to setup this...
I'm building a report using the Source type "Table" and the Table "Task". I need to bring fields that shows the total time in service and who last worked on the request. I can't find what table would provide this information. The department doesn'...
There are 2 variables in catalog form one is group and 2 is service account based on selected group i need to show service accounts which are present in selected group. And also want to check if the requested for is the manager of the group them RITM...
Hi everyone,I'm working on a use case where I need to re-trigger a flow using a Business Rule, but I'm currently stuck. Use Case Overview:On a catalog item form, there's a field called Request Type with two choices: Direct and Indirect.Here's the sce...
Hi everyone, As an ITAM Manager, I need to edit/review/correct 'Model Categories' to support known CIs to help manage the CIs based on model category. Could anyone clarify what exactly needs to be validated during this process. Also what role are we ...
Hi,I would like to change the models order of my change management create new page, I´ve applied the How to change the order from the change models from the "/sn_chg_model_ui_landing.do" page - Support and Troubleshooting, but not worked still order...
I want to change the background color of a field depending on a condition.I know how to do it, but I want to specify a condition that the date entered in a specific field is before today, but I can't get it to work. i tried these codes but they didnt...
How can I change the date variable format from YYYY-MM-DD to DD/MM/YYYY?
Hey Guys,When moving an Richtext label from dev to uat with an image is broken, can i know the best procedure(Image is added directly by browsing the computer with png format) Thanks in advance
Hi,As per OOB configuration, we need to check approvals checkbox for a delegate record to get a delegate for timesheet submission.However, we have a requirement that delegate user should only be able to submit the timesheet and no other approval requ...
I want to show error message on aborting action in Business Rule. My BR is before update, the abort action is working fine but the error message is not displaying, it is only showing once the form is reloaded. And with my BR form is not reloading aut...