Hello,I want to create a change request automaticaaly from RITM when this one is created, and in order to do that I created a business rule as the following but it is not working : Script : (function executeRule(current) { var chg = new GlideRec...
Hi, I'm implementing engagement messenger for 8 different external websites, It includes providing a chat feature for 8 different websites. After researching I found out we can use one topic to directly invoke Live chat topic but since 8 different ...
Hi, I need to trnsfer my certfiication from previous organization to personal email. I have changed company and my all certification were with previous organization email id that is my NowLearning account and I'm not able to login to that because of...
In Problem Management when i create a problem task from SOW its showing the 2 root cause analysis. But in the native view its working fine.
We have records from approval and hr case table if user select record from list we want to print it in the form of card in virtual agent.
We have a variable in the task which is attachement type, End User will add the attachement (contains User Id's), we need to add them in to AD groups by using flow designer. I know we need to create custom action in flow, In that need to write some...
var act = g_form.getValue('u_active'); if (act == true){ g_form.setMandatory('u_location',true); } else if(act == false){ g_form.setMandatory('u_location',false); }
I have more ci data so if i select ci data then the service field data will populate automatically, so based on ci data the service will filtered , while importing records in ServiceNow if the records have attachments does it will imported with the a...
Hi Everyone, we observed multiple guest chats being initiated at almost same time (varying in seconds), all by guest user in servicenow. They have all been closed (left the conversation) without selecting anything. Can you advise me on how VA can b...
Hi Experts, I have a catalog item called 'Access Request' and I have 'Request Type' variable which has 'Onboarding' and 'Offboarding' drop down values in it. I select 'Onboarding' and I choose a location from another reference variable called 'Locat...
OOTB Topic: Escalate IT TicketDuplicated:Test Escalate IT TicketI'm having technical issues and won't be able to continue this conversation.There are no agents available at the moment. Please try again later.Thank you for using our support chat.Refer...
Hello Team Can any one explain the "Difference Between SYS_CB_TOPIC and the SYS_CS TOPIC in virtual agent" with an example. ThanksNagarjuna
Hi, I need to make scheduled jobs to close records for 2 tables.I tried for 1st table with below codes, it works. var transaction = new GlideRecord('x_shlt_shinsei_request_transaction');transaction.addQuery('active', 'True');transaction.addQuery('sub...
Hello All,I am creating an ATF Test for a Catalog item and the Mandatory Attachment is true for that catalog item. After setting the variable values, I have added the step 'Add Attachments to Form (SP)' to attach an attachment but when I run the test...
I am trying to create a report that will show me incidents that were initially assigned to "ABC" assignment group, but they were reassigned to some other group.I do not care what assignment group the incident was reassigned to.I want to know ONLY the...
