Is it possible to send an email with attachment using ATF?
Hi, Sending an email with attachment using generate inbound mail test steps?
Forum Posts
Virtual Agent script action input variable scope issues
Hi All, In the VA Designer Script action I am trying to retrieve ecc_queue record payload information and trying to do the string manipulation on retrieved data. I have defined vaInputs.payloaddata, vaInputs.payloaddata_array as input variables. var ...
add data in slush bucket csm servicenow
We have created a custom table and added it to the related list of customer_contact table.we have a requirement to add new custom table that contains the Contact and the Location. The Contact will populate from the Contact record when the user hits ...
How to Restrict Access to sc_req_item Records Based on Assignment Group in ServiceNow?
Hi, I have a requirement where a user named "Abul Tutor" (who is part of the "Database" group) should only be able to see sc_req_item records that are assigned to the "Database" group. However, when I impersonate "Abul Tutor," no records are visible,...
Resolved! Need to change a table number field prefix whose data pulled via integration
Hi Community, I have some data getting pulled from snowflake into servicenow custom table. In servicenow, i have given a prefix there but as its getting pulled from snowflake, its mapping with the prefix which is there in snowflake for number field. ...
Implement Advanced Work Assignment
Hi All,we are looking to configure Advanced Work Assignment for Incidents and Catalog tasks. We are not using virtual agent or agent chat. Can we implement AWA without virtual agent or agent chat. If yes, how can we configure this from starting? Is t...
Resolved! Business rule not aborting update
I'm trying to write a business rule that prevents an incident from being proposed as a major incident if the user lacks MIM roles, but it's not aborting the proposal. This is my condition and code: (function executeRule(current, previous /*null when...
Virtual Agent Interaction Record Association - Related Tasks Ticket Number Missing
Hello everyone, We are working on rolling out Virtual Agent at our company and one of the questions that I've been asked is related to being able to determine when a ticket is opened by someone while they're interacting with Virtual Agent. I've read...
Resolved! Update the Simple List tab title and heading in UI Builder
Hello everyone, I am working on updating the tab title and heading for incidents on the Simple List View. Specifically, when a user clicks on the "Recent Incidents" link, then selects "View All" in the contextual sidebar on the Record Information > R...
Resolved! sysparm_requested_for isn't working
Hello Community! I'm using the API /api/sn_sc/servicecatalog/items/{sys_id}/order_now to create a request and its ritm from a 3rd party tool. I used the following body{ "sysparm_quantity": 1, "sysparm_requested_for": "ashley.parker", "variab...
NSE0014:Failed to initialize pipeline : No columns to parse from file
Dear Community, I'm traying to train PI Similarity feature on sn_customerservice_case table. But my training fail on step 2 (Preparing Data) with the error: "NSE0014:Failed to initialize pipeline : No columns to parse from file" Do you know what it i...
Resolved! email client template
Users how to delete 'email client template'. any incorrect or duplicate email client templates. without admin role.
Reducing the maximum size of attachments in ServiceNow instance
Hi All,We are considering reducing the maximum size of attachments system property "com.glide.attachment.max_size" value from 1024 Mb (OOTB) to 200 Mb. Has anyone implemented this change in their projects? If so, could you share any insights on poten...
add a record to list with onload event
I need to add many record to list, when on page loading. and the record not be insert into tables.How can i do it?
Is there an out of box solution for repeatable tasks that aren't changes, incidents or requests?
We are looking for a way to track repeatable tasks for various departments to complete routine work. Before going the custom application route, I want to make sure I'm not overlooking any OOB solutions that are designed for this type of task.
