Create approvers on Rtim on basis of Cost Center

[abdulrehman]

Hey Team,

Can anyone please help me 
I created a schedule job that is generating approvers on RITM on the basis of Cost center, If the approver with level 1  doesnot approve the Ritm after 3 business days than the approval should move to the approver level 2 and so on till level 5.

the script is working good, but Im just having trouble in adjusting the calendar days into business days. The current 3 days logic is on the basis of calendar days but I want to make it on the basis of Business days. Below is the code. Thanks in advance

(function() {

var RITM_GR = new GlideRecord('sc_req_item');
//RITM_GR.addQuery('sys_id', '00a23e56fb61be50c2f6f2277befdc6b');
RITM_GR.addQuery('state', '2'); // work in progress
RITM_GR.addQuery('cat_item', 'd1d0789e1b8b201067fe8443604bcb51');
RITM_GR.query();

gs.info('Processing Access Installation RITMs...');

while (RITM_GR.next()) {

gs.info('Checking RITM: ' + RITM_GR.number);

// ✅ Get Cost Center variable value from RITM
var costCenter = getRITMVariable(RITM_GR.sys_id, 'cost_center_number');
gs.info("Cost Center for " + RITM_GR.number + ": " + costCenter);

var apprGR = new GlideRecord('sysapproval_approver');
apprGR.addQuery('sysapproval', RITM_GR.sys_id);
apprGR.orderByDesc('sys_created_on');
apprGR.query();

if (apprGR.next()) {

var apprGR1 = new GlideRecord('sysapproval_approver');
apprGR1.addQuery('sysapproval', RITM_GR.sys_id);
apprGR1.orderByDesc('sys_created_on');
apprGR1.query();
var appQuery = "";
while (apprGR1.next()) {
appQuery = appQuery + "level!=" + apprGR1.u_cs_level + "^";
}
gs.info("appQuery:" + appQuery + ":" + RITM_GR.number);

// Skip already processed approvals
if (apprGR.state == 'approved' || apprGR.state == 'rejected')
continue;

var level = 0;
gs.info("apprGR.sysapproval: " + apprGR.sysapproval);

var csapprover = new GlideRecord("x_ohs_och_approver_cost_center_approvers");
csapprover.addEncodedQuery(appQuery + "cost_center=" + costCenter);
csapprover.addActiveQuery();
csapprover.orderBy("level");
csapprover.query();

// Time difference calculation in DAYS
var created = new GlideDateTime(apprGR.sys_created_on);
var now = new GlideDateTime();
var diffDays = gs.dateDiff(created, now, true) / 86400; // seconds → days
gs.info("diffDays: " + diffDays);

if (csapprover.next()) {
gs.info("csapprover.level: " + csapprover.level + "-RITM" + RITM_GR.number);
level = csapprover.level;
}

var csapprover1 = new GlideRecord("x_ohs_och_approver_cost_center_approvers");
csapprover1.addEncodedQuery("cost_center=" + costCenter + '^level=' + level);
csapprover1.addActiveQuery();
csapprover1.orderBy("level");
csapprover1.query();

while (csapprover1.next()) {
gs.info("csapprover1 name: " + csapprover1.approver.name + "-RITM" + RITM_GR.number);

// Escalation logic (3 days)
if (diffDays >= 3) {
gs.info('Level ' + level + ' approver pending >3 days for ' + RITM_GR.number);

var nextLevel = level;
if (nextLevel <= 5) {

var approver = csapprover1.approver;

if (approver) {
var newAppr = new GlideRecord('sysapproval_approver');
newAppr.initialize();
newAppr.sysapproval = RITM_GR.sys_id;
newAppr.state = 'requested';
newAppr.level = nextLevel;
newAppr.approver = approver;
newAppr.u_cs_level = csapprover1.level;

var checkApp = new GlideRecord('sysapproval_approver');
checkApp.addEncodedQuery(
"sysapproval=" + RITM_GR.sys_id +
"^u_cs_level=" + newAppr.level +
"^approver=" + newAppr.approver
);
checkApp.query();

if (!checkApp.next()) {
newAppr.insert();
}

gs.info('Created level ' + nextLevel + ' approver for ' + RITM_GR.number);
}
}
}
}

if (!csapprover1.next() && RITM_GR.state != '3') {
if (diffDays >= 3) {
RITM_GR.state = '50';
RITM_GR.update();
}
}
}
}

gs.info('RITM approver escalation processing complete.');

function getRITMVariable(ritmSysId, varName) {
var val;
var varMtom = new GlideRecord('sc_item_option_mtom');
varMtom.addQuery('request_item', ritmSysId);
varMtom.query();
while (varMtom.next()) {
var itemOption = new GlideRecord('sc_item_option');
itemOption.get(varMtom.sc_item_option);
if (itemOption.item_option_new.name == varName) {
val = itemOption.value;
break;
}
}
return val;
}

})();

[Ankur Bawiskar]

@abdulrehman 

so you are saying you want to get difference in business days here

// Time difference calculation in DAYS

You can use schedule in your calculation

Calculate Date By Adding or Subtracting Time With A Schedule 

subtract time from schedule to update task due date 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@abdulrehman 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@abdulrehman 

here is blog to add business days to particular date, enhance it for your requirement

Add Business Days 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏