CSDM Location management Framework for duplicate entries.
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01-31-2024 07:32 PM
As per CSDM framework in Location management there is a way to identify the duplicate locations for which there are additional attributes placed on Location table such as :
- Source: The origin of the location record.
- Location type: The position of the location record in the hierarchy of locations. You can use the following options to create a hierarchy of location data to suit your requirements: Region, County, State/Province, City, Site, Building/Structure, Floor, and Room.
- Managed by group: The group that governs or manages this location record.
- Validation (duplicate and primary): Flag duplicate records and manually filter locations that are not be displayed.
- Life cycle stage and Life cycle stage status.
Since CSDM is a framework, I want to understand if there are any workflows behind these attributes which identify and rectify the duplicate location record ?
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01-31-2024 07:34 PM
FYI
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832200
This playbook is to remediate the existing location data.