CSDM Location management Framework for duplicate entries.

Avinash54
Tera Contributor

As per CSDM framework in Location management there is a way to identify the duplicate locations for which there are additional attributes placed on Location table such as :

 

  • Source: The origin of the location record.
  • Location type: The position of the location record in the hierarchy of locations. You can use the following options to create a hierarchy of location data to suit your requirements: Region, County, State/Province, City, Site, Building/Structure, Floor, and Room.
  • Managed by group: The group that governs or manages this location record.
  • Validation (duplicate and primary): Flag duplicate records and manually filter locations that are not be displayed.
  • Life cycle stage and Life cycle stage status.

    Since CSDM is a framework, I want to understand if there are any workflows behind these attributes which identify and rectify the duplicate location record ?
1 REPLY 1

Avinash54
Tera Contributor

FYI
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832200
This playbook is to remediate the existing location data.