I have a record producer which has a chat now button. This chat now button opens now assist in virtual agent chat window with issue description via URL and gives the summary. I want to redirect to live agent just after summary result of the mentioned...
This the instance option page .i want to see only topics related to me but the filter condition not working here can anyone help me out?how i can add filters hereThe screenshot of page is also attached
How to update/remove Virtual Agent Chat Bot's three dots "more menu? See attachment. Thanks.
I am asking the community about integrating a shortcut from desktop or a way to lower the number of clicks to directly access the virtual agent. Let me know if anyone has ever done an integration like this. This integration should not include MS Team...
Respected team, I have a clarification to complete the Task-2. There is an error obtained during the role. Kindly provide solution for the below, Did you create the group in CMDB Groups? Is it of type 'Health'?
By default, ServiceNow enforces mandatory attachments only in the Service Portal when using the portal attachment widget. To make attachments mandatory in the Native UI as well, What to do when it need to visible in native UI.
Good afternoon.!I have an RITM/REQTASK where it contains a multi-row variable set value. How can we achieve it to have one single report that fetches this value, along with the normal variables.Please help.!@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudl...
Hi, When exporting the data to Excel, the duration field is currently displaying in seconds. However, I would like it to show in hours and minutes only. Could you please advise how to achieve this?Thank you in advance for your support.
I created a new module in the application menu. So I create a new UI view.It is with the filter of "incident status = new" and is set with the incident table.Then I tried to create a new form section for it , yet in the form designer, the view I crea...
Hi everyone,I need help updating my email address for both ServiceNow University (Now Learning) and the ServiceNow Community. My accounts are currently linked to my work email, and I want to add or switch to my personal email to keep access to my lea...
answer = ifScript();var mgr = current.variables.requested_for;var gr = new GlideRecord('sys_user');gr.get(mgr.sys_id);var ge = gr.manager.toString();function ifScript() { if (ge == current.opened_by.toString()) { return 'yes'; } else { ...
i need to mandatory Additional Comments (journal input type) when state = close incomplete (value = '4')i try to use ui policy with ui action, i try to use client script, but it's doesn't work, the field doesn't become mandatory.what can be the sulo...
I searched and found a solution to create a standard change from Script. Nevertheless I ran into the situation that the script was aborted with the attached message, sttaing that a Business rule prevented the creation of the standard change because o...
Hello,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and ...