Hello experts,
I am trying to implement a custom chat integration between ServiceNow Virtual Agent and Webex. I have successfully tested the GET and POST methods and am able to post new messages using APIs from the Webex Developer Portal. I have used hardcoded values for testing and have created a virtual agent. When I send a message in Webex chat, it responds with the hardcoded value, but this response is not reflected in the Virtual Agent. Additionally, when I reply to the chat, the messages are not visible in the Virtual Agent. i am new to integration.
Could you help me correct this issue?
POST method :
Virtual agent REST message :
