We want to add a “Home” button in the Virtual Agent (VA) chat header, similar to the “Start conversation” icon. When the user clicks this Home button, the VA should restart the conversation by triggering the Greeting setup topic again.
There is an OOTB notification for Knowledge management. It fires when event "sn_ex_sp.knowledge.send_email" is triggered. But i cant seem to find the UI action send email which is mentioned in this event.
Once the request is submitted for a catalog item, the associated Request Item (RITM) has one Service Catalog Task (SC Task). When the SC Task state changes to Closed Complete, the corresponding RITM should also move to Closed Complete.To close the SC...
in servicenow when we assign a role to a user it should be expire after a week is there any chance to create like this not delegates roles .other than this i will assign one role to user it will expire automatically
If yes, what are the steps to configure SLA definitions for a custom table?What conditions or configurations are required to make SLAs work on a custom table?Do we need to enable any plugins or set up special relationships for SLA tracking on non-tas...
The first picture is of Virtual agent in PROD and in second picture is of DEV, i added in fallback topic in custom fallback topic field in DEV, but when it moved to prod the UI is different and don't have custom fallback topic field, does anyone has...
After the upgrade to Yokohoma, some users can't login to nowmobile app. They uninstalled and reinstalled the app and it worked, however for one user, it shows this error - What needs to be done here?
I want to integrate connectwise with ServiceNow to import infrastructure device information into ServiceNow. Need some documentation on how it can be achieved.
Hi all need small help with below requirement in service now HRSD:Yeah basically we will create salary advance request form for hr agents to submit request on behalf of employeesOnce HR case is created:First hr task will route to accounting teamNext ...
Hi, I have a widget, 'Average age of open incidents by Group', that uses the ' Average age of open incidents' indicator and the 'Assignment Group' breakdown. The chart only show 10 groups at once but I want to see them all.I know it has data for mor...
I am working on a requirement to allow a user's manager (or other appropriate person) to set up a Delegate on their behalf. Use case is employee has medical emergency with no prior notice and immediately is offline. How have other organizations handl...
Hi Community,I’ve been asked to review Discovery on my instance because it’s not working correctly. I was only told that data is coming in from SCCM and Jira, and I was given three CI classes to focus on, but no further details.So far, I have only ch...
I have a flow designer in which I am updating the time zone with location.timezone if the location is not empty and trigger condition is Record created or updated. The flow is currently triggered on Record Created OR Updated, which causes it to run e...
Hi Team, Could you please share the course link for ITSM Suite Pro Plus in Now Learning? Thank you.
Hi I receive quarterly data dumps containing salary IDs from the HR system, which I store in a custom table in ServiceNow. When some IDs are deactivated or deleted in HR during subsequent data updates, those IDs won't appear in the new data imported....