Hi,can someone helps us with the script to delete record from sys attachment table only for the reports been sent.if report has an attachment and that schedule report send via email. We are trying to see the possibility of deleting attachment record ...
Hi All, We have migrated Worknotes/Comments from OOB table to Custom table using a fix script. Worknotes of OOB table record is copied to Custom table record, but the timestamp of Custom record worknotes activity log is showing with the time at t...
What action will allow you to personalize layouts of columns in a list?A. Context Menu > View > PersonalizeB. Click Gear Icon > Personalize window options > Select the appropriate columnsC. Select the column to be personalized and right at the header...
What do you need to do before you can use an Application-based trigger in your flow?Activate application trigger spokeActivate trigger security rulesActivate application spoke, and plug-ins as needed Assign Application trigger role to SMEActivate app...
I want to create a report (metrics) that will capture the time frame from when an incident (ticket) was created to the time it was responded to.
Right now, we only have SMS, Email, and Voice. How to add MS Teams and as the preferred contact method.And how to migrate current On-Call assignments (users, dates etc.) from MS Teams to ServiceNow instance? History data can stay on Teams but no over...
Hey SN Community! I recently created a UI Action button that updates a custom field (status) to the next logical state each time the button is clicked — kind of like a manual progression engine. Objective:When a user clicks the button:If the current ...
Hey Community! I just completed an advanced reference qualifier scenario and wanted to share it for learning and feedback.Goal:Show only those users in a reference field who:Belong to the same department as the currently logged-in user.Have either th...
hi all, I have requirement where we have order guide where I need to trigger the catalog item only when one catalog item state is close complete is this possible in order guide if yes how may i achieve this !!
How can we automatically populate the Site field value based on the Caller field for a specific catalog item?Currently, both the Caller and Site fields are populated automatically. However, if the caller's name is changed, the site value does not upd...
Hi Team,I have the requirement like below, 1. When the Cancel UI Action is used, all Active Child Change Tasks should have the following values updatedIf the Change Task Type is ImplementationState = ClosedClose Code = Not AttemptedClose Notes = The ...
Hi Team, AC1: When manually populating (as an itil user) a Location reference field on any ITSM Task (INC, CHG, CHGTASK, RITM, SCTASK, PRB) and Technical Service Offerings and in all views (including SOW), only locations of below Location Type should...
I've two fields in a custom table. Field A -> type = table_nameField B -> type = field_name (which is dependent on Field A) This will list out all columns of child as well as parent table which is good. However, whenever a new record is created into ...
Hello! Does anyone know how to resolve an issue where a user is unable to launch the Service Portal in the MS Teams application IT Support bot? Thank you!
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