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ESC portal manage roles for My tasks

In ESC Portal, on the header area, "My Tasks" how to find which user roles can view the approvals.How to manage the visibility of this option?Users are not seeing all the records that are actually still have permissions in sysapprover table.

smk by Tera Contributor
  • 890 Views
  • 6 replies
  • 2 helpfuls

Resolved! Triggering Business Rule on Variable Value Change at RITM

I'm trying to trigger a Business Rule when a catalog variable's value changes at RITM level.Here's the scenario:I have a choice-type variable named Request Type with three options. I want the Business Rule to execute only when the value of this varia...

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zee15 by Tera Contributor
  • 534 Views
  • 2 replies
  • 2 helpfuls

HTML Editor Toolbar Missing Items.

Hi team, After yokohama upgrade the HTML toolbar on rich text fields are missing many items that were there before upgrade, I have 35 widgets in the toolbar, after upgrade there are 22, see attached for more details. Any assistance will be greatly ap...

Saheed by Tera Contributor
  • 252 Views
  • 1 replies
  • 0 helpfuls

How to hide Success Score in Change Tiles

How do we hide this change scores from Change Tiles in ServiceNow  I tried implementing the solution from https://www.servicenow.com/community/itsm-forum/modify-the-tiles-in-the-change-model-interceptor/m-p/2603535  Commented the mentioned lines from...

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Amey8 by Tera Guru
  • 359 Views
  • 3 replies
  • 0 helpfuls