Custom chat integration

shaik17
Tera Contributor

Hello experts,

I am trying to implement a custom chat integration between ServiceNow Virtual Agent and Webex. I have successfully tested the GET and POST methods and am able to post new messages using APIs from the Webex Developer Portal. I have used hardcoded values for testing and have created a virtual agent. When I send a message in Webex chat, it responds with the hardcoded value, but this response is not reflected in the Virtual Agent. Additionally, when I reply to the chat, the messages are not visible in the Virtual Agent. i am new to integration.

Could you help me correct this issue?

 

shaik17_0-1717417964158.png

 

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POST method :

shaik17_1-1717419238288.png

Virtual agent REST message :

shaik17_0-1717419436118.png

 

 

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