Custom Status field displays backend value on Case form

[deepikag0508]

Hi Everyone,

I have a custom field on the Case form called Status. The issue is that the choices are showing the backend value instead of the display value on the Case form. What could be causing this issue?

Kind Regards

[Aditya_hublikar]

Hello @deepikag0508 ,

If it is  backend value then it should be look  like customer_update_recevied_progress not Customer update received Progress ? Please once check .

[Jaspal Singh]

Hi,

Try - Right-click the field label and select Configure Choices to ensure the value exists for that specific table.

[Ankur Bawiskar]

@deepikag0508 

I could see it's working fine.

On UI it's showing "Customer Update Received Progress" which is the Choice Label which is same in sys_choice in your screenshot

Also ensure the script or logic which is setting the choice value is setting correct choice value

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[deepikag0508]

Thank you everyone for the response. The issue is due to the client script that writes the following code.

g_form.addOption('u_status', 'internal_update_received_progress', 'Internal Update Received Progress');

g_form.addOption('u_status', 'pending_capacity_bb', 'Pending Capacity BB');

 g_form.addOption('u_status', 'customer_update_received_progress', 'Customer Update Received Progress');