Customised topic not working for VA

[Gargichatterjee]

Hi,

I am trying to customize the greeting of virtual agent. It should include the username(customer name).  

I have created the  topic. But when trying to use that topic,  the topic is not appearing in search. Please suggest what I might have missed.

Attaching multiple screenshots.

P.S. I am using Zurich Release version.

Thanks.

[GlideFather]

Hi @Gargichatterjee,

go to your topic's definition in the VA Designer and check this:

What do you see there?

[Gargichatterjee]

Hi @GlideFather ,

My topic is also in Active state.

Thanks.

[Gargichatterjee]

Hi @Ankur Bawiskar ,

Yes, I have tested. it is showing the customized greeting text. I have cleared the cache, logout and login.

Thanks

[Ankur Bawiskar]

@Gargichatterjee 

did it work?