Hello For some business needs, we have a mail script that adds Contact's email address as CC in some notification Script looks something like that, and works fine : (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,...
Hi,I received a requirement to create a report to show incidents where incident had/have state on hold with on hold reason.I created a report on incident_metric table but issue is on hold reason is showing empty for closed incidents. Is there any way...
Hi Team,I have a requirement, I need to add 'Update Selected' UI Context Menu to List Choice Action, if someone has implemented it, could you please help me to achieve it. Regards,Ajay
How can I hide the button in the photo below for groups that are not responsible for the KB?I used this <j:if test="${gs.hasRole('itil')}"><j:if test="${showUpdateAction}"> <button id="editArticle" title="${gs.getMessage('Edit content')}" class="btn...
I want to get the notification badge which are 3 years old. Is it possible to get it?
Hi how can I extract a part of the email subject en put it in an incident record?
Hi All, I am looking for a Portal header Chat pop-up. If I click on the chat pop-up, it has to open a chat window using an external URL. How could we do it? Any ideas, please? Regards, Rushi
Hello, I have a requirement that is user selected in the catalog item variable(single line text) approval will goes to the person existing in the variable.Please help me to achieve this. Thanks
Hey guys, I need help with figuring this out so I have a UI action which code opens a UI Page in a Modal window. function modalPopUp() { var gm = new GlideModal("x_adab_quality_populate_via_template", false, 600); gm.setTitle("Choose a Templa...
Added extended fields in List view , changes not reflecting. attaching images for reff. kindly suggest.
Want to send Email Notification every hour after P1 Incident creation until Incident is resolved. after 8th hour wants to add one more recipient for escalation.kindly suggest how to achieve this.Thanks in Advance.
Hi Everyone,There is two table --A & B Under table A:- Account, Business Id field is thereUnder table B:- Account field is only there..I have created the "business Id" field in table B as reference type.Use Case: When the account in table B is same a...
Send notification whenever attachment is attached to incident. @Ankur Bawiskar @Peter Bodelier @AnveshKumar M @Vishal Birajdar @Sandeep Rajput@Atulya - LNG @Saurav11
I have an email notification going out for a 1-10 Satisfaction Survey based off an Incident. The initial email has the Incident information utilizing triggerID field to show short description and Incident number. If this survey scores 5 or below, I h...
How do I achieve so that when a user closes a task record, that his/her name gets assigned automatically in the 'Assigned to' field?
