Resolved! Parent Child Incident Tickets Synchronization
I have a child and parent incident and I want to have them both synchronized especially to these 3 fields (state, priority, notes).
Forum Posts
Resolved! How to Automatically pop up the Virtual Agent Chat window on CSM Portal ?
Hello All, We would like to pop up the virtual agent chat window immediately when the user opens the CSM Portal. Does anyone have any idea how to automate the virtual agent chat window to open up ?Please find the attached screenshot for your referenc...
How to show outage notifications over Virtual agent Bot
Hi All, How to show outage notification/announcements on virtual agent bot. Regards,Ashok.
Routing to you live agent
Hi All,In Virtual agent ,live agent support is available to assist you or chat with you. However, when users attempt to connect with a live agent, they encounter an issue where it continually displays 'Routing you to live agent' in an endless loop. C...
Resolved! Stop Case Transfer Notification
Hi Folks,I need some suggestion/solution on below scenario , however this is OOTB behavior but I need to bypass this notification.When HR case is transferred with new case number , system should not trigger transfer case notification as below Since a...
Resolved! Multiple Walk-uplocation queues for one Location
Hello, We have a requirement to create multiple Walk-up Location Queues for a single location. For example, lets consider Austin location, we need two walk up queues (Austin X, Austin Y) because we have multiple queues for single location at differen...
Unable to save the form due to client script
Hi team, i am unable to save the form due to agent is mandatory and setting back to none after saving the form.My requirement is to add/remove options based on group. when ABC group is selected there are other two fields called agent and target based...
Resolved! ONCOMPLETE TRANSFORM SCRIPT?
HII ALL i am new in servicnow , my need is i have to count recently inserted records in target table by using oncomplete transform map script and i want see message in import log not in system logs and can i get import set numberplease guide me with ...
No email notification when stock runner job is running for stock rule
I noticed that the script does not have anything to trigger email notification gs.include('global.ProcessStockRules');var processStockRules = new global.ProcessStockRules();processStockRules.process(); according to documentation it is supposed to in...
Create Change Request UI Action in Workspace
From the Service Operations Agent workspace, open an incident, and click on 'Create Change Request' UI action, it is re-directing to the Pinned changed models page to select.Is there a way to bypass this and directly open the Change Creation Form.
Deletion of a request in Servicenow
Can a request be deleted by an admin in ServiceNow? if yes, can it be a compliance issue?
Resolved! how to get the model name catalog item from to the short description for SCtask ?
i have created a catalog item form and attached the flow designer to create SCtask ticket but i cannot the model name to be populated on the short description field what should i select ?
Resolved! how to disable the add to cart on the catalog form?
i have tried to select the option to hide the add to cart option and i have SP portal header menu to disable the shopping cart . they are all not working . i have tried to impersonate the user view , the shopping cart is still there
Amending 'Close' UI Action on Interactions
Good morning, We have a requirement to amend the UI Action 'Close' on Interactions. Currently this just straight up closes an Interaction as Closed Complete, and doesn't require any information being input to advise why. What we want to be able to do...
Need help with setting-up SN - MS Teams bot to lower instances only as Prod already has a Bot config
Hi All, Need your expert advise on how to configure MS teams bot in our SN lower instances. We need to be able to make changes and test out the Bot features in lower instances. 1. We already have a configured Bot on the Production instance but is not...
