Debug the virtual agent topic

[abc_001]

I have a requirement to mark the interactions closed abandoned instead of closed complete. For that I duplicated the Closing Conversation and created a new custom topic in virtual agent designer. In that I setup a script to mark it close abandoned. But its not working and logs are not showing up. I have pasted the script here for refence:

(function execute() {

//vaSystem.endConversation();

gs.info("end convo1 test");

var data= vaSystem.getConversationId();

gs.info("end convo = "+data);

var gr=new GlideRecord('interaction');

gr.addQuery('sys_id',data);

gr.query();

if(gr.next()){

gr.state=closed_abandoned;

gr.update();

}

})()

How I can link this duplicated topic to current chat agent. 

Quick response are appreciated.  

[Sohail Khilji]

Hi @abc_001 ,

Instead of creating a new script try to amend the existing script with a IF conditon on what to mark closed complete or closed incomplete...

 use if else condition under > if(gr.next()){.........}