Hi, It is related to virtual agent topic, Whenever Live Agent clicks the Create Incident UI Action button on the interaction table of Service Operations Workforce then the incident is created automatically. But I want additional functionality here, I...
Requirement: Create metric definition for Assignment group 'ABCD', calculated duration between 'accepted state-2' to 'resolved-6' stateIssue: The metric works fine on lower instance but not on production, for same scenarios. Cache was clearedbelow is...
Hi All, I have req where There is field on the catalog item form (portal side) called emp type (choice field)where if select choice A. on the form and if state is WIP on RITM level then I want to trigger SLA.for that I have created start condition se...
Hello everyone! i'm working on a new request survey satisfaction and i' have a probleme with my trigger of this survey.As you can see here i add a new survey trigger condition : A- New request : B - Trigger condtion : 2_ I have created the new...
I have a requirement to integrate ServiceNow Virtual Agent with Nexthink automation tool through it's NQL API/Remote action API. For ex:Use case: outlook restart/clear memoryWhen the respective keyword matches based on user input in the chatbot, the ...
1.We need to validate date field value should be in 12 months range from current date.2.In our ServiceNow instance we have different date formats for few users.3.Our date validation script is working fine for the users preference date format is YYYY...
Hello everyone,I'm working on implementing a Virtual Agent that first prompts the user to choose between HR or IT. Based on the selection, it will display the relevant topics by category—HR topics for HR users, and IT topics for both regular and HR u...
Hi,In VA(virtual agent) If i will provide Solution ID then it will show all the Active cases.in VA topics if i will click below: If i enter correct solution ID it has to show list of active cases associated with that Solution IDIf i enter wrong Sol...
i have CSA and CAD exam on 9 th Aug. . Can anyone help me which questions will add from Yokohama version?I have prepared from Xanadu version.
function StatusCompleted() { var now = new Date(); g_form.setValue('check_in_time', now.toISOString()); g_form.setValue('status', 'completed'); g_form.setModified('check_in_time', true); g_form.setModified('status', true); gsftSubmi...
Dears, The requirement is that there are multiple group approvals required when the CHG is in Authorize state. One approval per group is required (First response)- Group A- Group B- Group C I have added these as 3 separate decisions in the OOTB appr...
We have requirement where certain type of alert like "Device High Utilisation" is needed to be suppressed for particular CI, every weekend. The use case is the particular CI runs back ups over cloud and it is expected that the Device may reach highly...
Hello All , I have generated a request from an order guide which contains 4 items .Obviously this request has generated 4 RITM for all the 4 items .The fact is , the billing system is an external tool .My question is to know , how could we identify t...
In ServiceNow Change Request, we have Planned Start Date and Planned End Date. If the scheduled dates conflict with another change, it shows a conflict. In such cases, we choose a date that doesn't have any conflicts. However, if I click the Implemen...
I need to create a user criteria that meets the following criteria: The Contract table is ast_contract, the Contact table is customer_contact, and the Account table is customer_account. This should be an advanced user criteria with a script to check ...
