This article explains how to implement the On-Hold Reason field mapping feature when the field is mandatory for Barcodes TruwView integration. By default, ServiceNow may fail to update this field when a payload is received for the "On-Hold" state. Th...
Hello All,i have a excel sheet data with updatedgroupname and existinggroupname values.i need to update the data existinggroupname is coelece so that it wont create updated fileds also i have created one on before script to do the name change.gs.info...
I haven't been able to get my survey report correct to get data populated. Could someone assist in helping with the specific filters needed? Much appreciated. Currently I have:Table: Metric Result [asmt_metric_result]Filters:Metric.Category is Custom...
I'm trying that a user can visualize a report, and I'm troubleshooting it. I'm impersonating the user and opening the report, and I'm getting this warning log: "com.glide.script.RhinoEcmaError: "rep" is not defined. <refname> : Line(1) column(0) ==> ...
We are about to launch an Enhancement request that will be accessible to all end users, regardless of their role, so that they can request minor enhancements from the development teams. However, one of our teams needs to receive requests for configu...
I have a requirement to hide the New button in the Status Call related records on the Incident page in Service Operations Workspace (SOW).I initially tried using Declarative Actions. I followed multiple YouTube references and implemented the steps ex...
Create an Agent Chat record to enable Virtual Agent on the default Service PortalThe record name should be VA (this name will be used to validate that the task was done correctly). *NOTE: The "Order" field is required. Please enter "100" for the orde...
Hi Everyone, I am integrating servicenow CSM and virtual agent with whatsapp using Twilio, according to the following documentation:https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/concept/messg-whatsa...
I'm building a Virtual Agent topic and need to set variables in a Script Action node that can be displayed in subsequent Text nodes.Working example in my instance:- Script sets: vaVars.count = 10;- Appears in Variables tab under "Script variables"My ...
Hii'm having xyz table for that xyz table there is related list it's of abc table but when i click new on related list it's taking me to def table.how to stop this it should take to abc table only
Hello, We have an asset team, who have the asset role. However, we another team to have similar access but only be able to not write to Assigned to, Serial Number, Asset Tag, Model, Configuration Item, Comments. I thought I could do a client script ...
I have a related list that pulls in records that are between open and close dates in Parent record. Search shows >= even if I change the field to a text field. If I use the search by the rows it works fine Is there a way to fix this?
Can anyone tell me what role is needed to view the Statistics tab on the Standard Change Templates?
Hello Everyone,I’m trying to raise a catalog request using a custom topic I created in Now Assist within Virtual Agent. I tried using the “Raise a Request” and “Submit a Catalog” topic blocks in my topic, but neither is working. Can someone guide me ...
While I am trying to authorize servicenow, I am getting this error message ?? Don't know what I am doing wrong. Can anyone help me with this ??dev332702.service-now.com/oauth_redirect.do?error=invalid_request&error_description=missing+required+code+c...