Disable Auto-selects the highest predicted intent

SaurabhGidwani
Tera Contributor

‎10-03-2024 04:20 AM

Hello Everyone,

My customer has a requirement where they never want NLU model to auto select an Intent and trigger a flow based on that and reason being they don't want an incorrect topic to get triggered. Rather they want NLU should always recommend them topics and Knowledge articles based on what user has entered in the chat window.

Does anyone know if this can be achieved.

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Abbas_5
Tera Sage
Tera Sage

‎10-03-2024 11:32 PM

Hello @SaurabhGidwani,

Please refer to the links below:
https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/natural-language-u...

https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/natural-language-u...


If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

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