As the CMDB Manager/Admin, I need all relevant configured Principal CI classes to be visible to ITIL
I know this is done when the Principal CI class modules have been checked for the relevant top level classes.
Forum Posts
Easy import template - dublicate numbers
Dear community, I recently loaded data in an instance using “easy import” (~ 200 change_requests) --> Easy import Import and data validation were flawless. After a month, we noticed that the change numbers of the manually created changes in the syste...
Group membership in Flow designer to see if someone exists question
Ok, I'm going to try to explain this as best I can.I have a flow doing approvals for SCTASKS. I have a subflow that will loop through the SCTASKS and look up information as to whom the approver is. New requirement is that if the Requested for in th...
Make groupby field in different color in report
Hi team,I have a requirement where we have a report and its shown on the basis of one groupby field...requirement is that they want when we show report the groupby field that's shown should have different colors is it possible? Please let me know
How to Transfer a Conversation in Virtual Agent and Notify the New Agent in ServiceNow?
Hello, everyone!I'm setting up a dashboard with an Interaction table report to monitor conversations in Virtual Agent. When I notice that a Live Agent leaves the conversation, I manually change the Assigned To to another agent in the dashboard interf...
Location.affected event is not triggered as per the Notification Configured
The Notification Location Affected with the event location.affected is not triggered. When we subscribe this notification in custom notifications the notification should be triggered as per the configuration But the event and notification is not trig...
Risk condition insufficient lead time trigger based on change created date or Risk assessment date
Hi Community, I have created a change request on 31-01-2025 14:03:50 (31st Jan) and the planned start date is FEB 6. I have performed Risk assessment on 4th FEB. getting the Risk as high and showing the risk condition as "Insufficient lead time". c...
Email Hyper Link validation
HI Experts,I have a requirement in which i am sending the users with email notification which contains the hyperlink to the record.now the requirement is how to make that link valid for only 1week from that date and time it was sent.ThankYou.
Block subscription if the license number is reached in a catalog item
I need to add changes to an existing catalog item -> block the form if the number of subscribers + active requests Teams Premium offer > 200The value 200 must be configurable via a syspropertySet a sysproperty value > number of subscribers + requests...
Populate a variable fetching data from multi row variable set
API Variable should be populated in the following format <Fetch the values from MRVS>: <member[1].email>;;<member[2].email>;;and so on.No. of values in MRVS -> no .of lines in API variable. Name of the MRVS is Members of the distribution list.Please ...
Validation of multiple Date variables present in multiple MRVS
Hi All, We have 4 Date variables in catalog item.Date Out(variable1) should match either 1st MRVS ABC Details - departure_date(variable2) or 2nd MRVS XYZ Details - pickup_date(variable3) or 3rd MRVS PQR Details - date_in(variable4) while submitting ...
Is there an official ServiceNow service status page?
Hello,I would like to know if ServiceNow provides an official service status page, similar to Slack Status, where we can check the real-time status of ServiceNow services.Is there an official website where we can monitor the status of ServiceNow serv...
Default "Close Notes" is not working with ServiceNow Regex
Hi Everyone,I have a requirement regarding the incident form. When a user changes the state to "Resolved," the close notes information will be auto populated with the default format below. Users need to update the information after the colon in this ...
Stop an inboud email action from Inboud email flow
Hi all,I have a requirement involving Table A and Table B. A notification is triggered from Table A, and the user who receives this notification will reply to it. When the reply is received in ServiceNow, I need to create a record in Table B with som...
Help with assignment group e in record producer
Hello, new to ServiceNow scripting. I have very slight experience with scripting, but not much. Anyway, what y user want is I'm currently creating record producers. record producers automatically assign the assignment group based on the (user /requ...
