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View change

Hi All, I want to change the from view for assigned to  and assignment group.I have created a new view but I want that view is only visible to assigned to  and assignment group only how I can achieve that.

keshav77 by Tera Contributor
  • 360 Views
  • 2 replies
  • 0 helpfuls

Pasting screenshots into email reply??

Is it possible for a user to reply to a servicenow email and paste a screenshot that will then add the screenshot as an attachment to the corresponding ticket?  Currently they are either coming in blank or not getting received. 

Gemma4 by Mega Sage
  • 990 Views
  • 3 replies
  • 0 helpfuls

Issue with Activity Stream @Mention Email in portal

Hello Everyone,I’ve noticed that when someone mentions a user in a ticket using @, an email is triggered stating, “You have been mentioned in ticket number.” However, there’s an issue—if the user doesn’t have access to the native view, they can’t ope...

add data in slush bucket csm servicenow

We have created a custom table and added it to the related list of customer_contact table.we have a requirement to add  new custom table that contains the Contact and the Location. The Contact will populate from the Contact record when the user hits ...

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Implement Advanced Work Assignment

Hi All,we are looking to configure Advanced Work Assignment for Incidents and Catalog tasks. We are not using virtual agent or agent chat. Can we implement AWA without virtual agent or agent chat. If yes, how can we configure this from starting? Is t...

Resolved! Business rule not aborting update

I'm trying to write a business rule that prevents an incident from being proposed as a major incident if the user lacks MIM roles, but it's not aborting the proposal. This is my condition and code:  (function executeRule(current, previous /*null when...

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Resolved! sysparm_requested_for isn't working

Hello Community! I'm using the API /api/sn_sc/servicecatalog/items/{sys_id}/order_now to create a request and its ritm from a 3rd party tool. I used the following body{    "sysparm_quantity": 1,    "sysparm_requested_for": "ashley.parker",    "variab...

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