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Duplicate task sla (task_sla) are created for incident as shown and closed

Ramu8
Tera Expert

Hello Team

Duplicate task sla are crated as shown and one is created by system which is closed by 1 second and other one is  created by Assigned to 

please suggest why duplicate sla are created 

Thanks


1 REPLY 1

mayankkumar
Tera Patron

Hi @Ramu8,
Could you please share the screenshot of SLA Defination?