Dynamic Choice Input - No Records Found loop?
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05-29-2024 04:34 PM
Hi guys, here's the business - be able to search active incidents for users based on their name in the Request For field. Everything is working find with the Dynamic Choice Input (with the variable name being handed off from a text input). My issue is I'm trying to figure out how to handle when no records are found for the name searched, or even if the user made a typo. Idea being possible a loopback - i.e. no tickets found do you want to search again? And then it would branch off to a decision node depending on choices.
I'm just having a hard time with this one.
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