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Resolved! Checklist Configuration

Where to find the saved checklist item? Under which table the checklist templates gets saved? Can this be reused liked the assessment and survey?

vs00884087 by Tera Contributor
  • 393 Views
  • 2 replies
  • 1 helpfuls

Service Ops Workspace

I can rearrange the fields using the form layout, but in the Service Operations Workspace, the 'Short Description' and 'Description' fields always appear first. I want the 'Number' and 'Caller' fields to appear at the top instead. 

Resolved! CIS-ITSM Doubts

Your customer complains that when their users clickon the Configuration Item magnifier from the Incidentform, that they are overwhelmed by the volume ofCIs to choose from. They want to exclude certaintypes of CIs from the CI lists on the Incident. Pr...

SumartyaS by Tera Contributor
  • 712 Views
  • 1 replies
  • 1 helpfuls

Resolved! CIS-ITSM Doubts

Roles control which users can perform which actionson a change record. What are actions, which cannotbe performed by anyone, even an administrator?(Choose two.)A. Update Change Type on an existing change recordB. Delete a Change recordC. Delete a Sta...

SumartyaS by Tera Contributor
  • 881 Views
  • 2 replies
  • 0 helpfuls

Resolved! CIS-ITSM Doubts

On a Change Approval Definition record, what doesthe 'wait for' condition define?A. Whether the change approval is sent to an individualuser or a groupB. The state the change must be in before the approvalnotifications can be sentC. The number or per...

SumartyaS by Tera Contributor
  • 484 Views
  • 1 replies
  • 1 helpfuls