Resolved! issue with snow reports - cannot edit own reports
Hi Team , new & duplicate option grayed out - no edit option as wellThanks for your help
Forum Posts
Walkup Experience - Make Bookable Appointments Only for Appointment Start/End Date
Hi everyone,I noticed that there are Start and End Date fields in the advanced appointment configuration. Could these fields be utilized to restrict the calendar to show only the bookable appointments within that specified date range? Any insights ...
Resolved! Aged ticket
What conditions do we use for to create report Last 15 days and last 45 days aged ticket we don't have options for 15 and 45 days Can someone pls guide me ?
Restricting HRSD ESC Features to HRSD Groups – Best Practice Guidance Needed
Hello Expert ,We are implementing HRSD in Employee Center (ESC) and want to ensure that all HRSD-related functionalities are accessible only to users who belong to specific HRSD groups as part of pilot release.Currently, our requirements are:HRSD Tax...
Variables are getting populated for catalog form
Hi Community,We are currently designing a parent catalog item that consolidates multiple existing catalog items.For example, we have four catalog items:• Catalog A• Catalog B• Catalog C• Catalog DWe created a single parent catalog item and added a dr...
“I want to continue this topic" Virtual Agent.
Occasionally, we call a custom AI Search Topic Block in the various Virtual Agent ServiceNow conversations. At the end of the topic block, we call a topic picker. If the topic picker receives input that does not make any sense, such as “kkkkkkkkkdddd...
Resolved! When Approval is Rejecting, Unable to copy Rejection notes onto RITM for customer visibility
Hello Service now Community! I am currently working on approvals for a form in the service portal. I need to make it so that any rejection comments are visible to the requester. I figured I can do this by copying the rejection comments onto the RITM,...
Flow Designer Error: Wait for Condition error "Invalid condition provided for table change_request"
Wait for Condition error "Invalid condition provided for table change_request"Record is found but still error shown.The field where condition is used is also correctPlus, important thing to note is this runs w/o error in some cases and returns error ...
Resolved! Why an After Business Rule Didn’t Update Records as Expected
ProblemI had an after Business Rule that appeared to run successfully, but the record updates I expected either didn’t persist or behaved inconsistently. There were no errors, which made it harder to diagnose.SolutionThe issue turned out to be when a...
Why Incident Query Results Differ Between UI and Script
ProblemI ran into a situation where an incident query returned different results when run from a script (GlideRecord) versus what I saw in the UI list view. At first, it looked like a data or ACL issue, but everything checked out.Update 12/25 Solutio...
Auto close incidents
A caller has 10 days to respond to, or contest, an incident that has moved to a Resolved state. If there is no additional communication received, then the incident should move to a Closed state automatically.1. Update the existing system property to ...
Password Reset Blocked Users
We have recently migrated a project to ServiceNow so users are still not familiar with login creds. Instead of userid they user email and that leads them to block. We see users are listed in Password reset blocked user table but there are users with ...
Apply Dynamic Views on pm_project Based on User Group and Portfolio (View Rules)
Hi Community ,I’d like to share a solution for dynamically applying different form views on the pm_project table based on user group membership and portfolio. RequirementThere are two user groups:TMOBusiness OwnerOn the pm_project table, we have TMO ...
Bi-Directional Synchronization of Reference Fields in ServiceNow (Without Infinite Loop)
Hi Community ,I’d like to share a solution for a common but tricky requirement in ServiceNow:keeping two reference fields synchronized in both directions without causing infinite recursion. RequirementOn a ServiceNow form, there are two reference fie...
Declarative action in custom workspace not visible
I have created a Declarative action for list view of custom workspace table. And then created a new action configuration to map the list action to workspace. But still the button is not visible.
