we would like to implement restrictions regrading HR case for individuals who can view them in the "My Request" tab. at present , anyone listed as a subject to a person in HR case can access the details of HR case can access the details of HR cases i...
Hello All,I’m working on a requirement where we need to automatically assign Support Group, Change Group, and Managed By Group to Configuration Items (CIs) based on their respective CI Class.We have a predefined mapping of 28 CI Classes and their ass...
Hi Community, We are facing an issue with walk up serving screen that we are not able to see any users in the now serving screen, i have checked below configuration of walk-up location. All configurations are in the place but not sure it is not worki...
Hi I am trying to progress through the ServiceNow CSA course module 5.2 create a catalog section. It seems that the Infinity HHD status is "not active" and it wont allow me to change it. Could I please get some help or assistance on this matter? Wou...
Hello! I have a variable on a record producer that is hidden. I have a dropdown selection of two choices. I want this variable to show when either choice is selected. Currently it does show up but i have any issue.If i select Choice 1, the variable s...
in incident table need to show MS teams icon if user click on it then it should take us to assigned incident person Microsoft teams chat window
Hi All, We are using order guide - Employee Transfer RequestIn that Asset Return is 1 item where all the assets of Requested for should be auto selected I am using this script but its not working. The data is not getting auto selected on portal.List ...
When a user opens a CI record, an informational message should display the age of the record from its creation date in the format "Years Months Days Hours Minutes". For this I tried using script include and client script from a scoped application to ...
Hello Everyone, We have identified an issue where, following the closure of a Major Incident (P1 incident), duplicate problem records are being created. One record is generated under the user's name, while another is created by the system.This occur...
Hi,I have a request for a catalog item that requires a field that references the sys_user table to display a managers Direct and also Indirect reports (No other users should appear). I've had no issues getting it to display direct reports with a refe...
Hi All, As part of my project requirement, I need to hide/disable the chat option available in the CAB Workbench.Please suggest the best possible solution. Regards,Nandini
We are setting up new OLA, will it consider the 2024 Incident/Case record ? Or for the day we set up OLA, from that day the current data will be considered ?
I have a requirement to sync attachment between sc_request and sc_task and vis versa I tried the below script using business rule while it is working for sc_task to sc_request . I tried using similar logic to copy from sc_request to sc_task it is ...
Hello Team, We have E-bonding integration where incident is created through email , now whatever attachment in email is attached though current incident however when this is outbound transaction , now my requirement is whatever attachment in incident...
Hi All, I have requirement to call VA topic from Subflow or flow designer. Is there a way we can achieve this in ServiceNow. Thanks in Advance Anil
