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Incident form

Incident form update work notes "Test"  & Related Records select Problem id like PRB000010 and same work notes "Test" should update in Problem record work notes. Any idea share the code

Ram012 by Tera Contributor
  • 364 Views
  • 6 replies
  • 0 helpfuls

Set contact type as chat

Hi ,I need help on SOW . Whenever the request is created from interaction the contact type field should be set to chat instead of self-service. Can anyone help me understanding where this modification can be done?Attaching the screenshot as well.

Interaction 2.png Interaction 1.png
Nivedita9 by Tera Contributor
  • 295 Views
  • 2 replies
  • 0 helpfuls

SLA with Dynamic start date/end date

Hi Everyone,I'm working on a ServiceNow catalog item where the user selects a Start Date in the form. This date can be today or any number of days in the future. I want the SLA to start exactly on the date entered by the user( in the start date field...

Facing permission issue with Azure AD spoke

Hello,I am facing issue with Azure AD spoke where we are randomly getting error "Error: Insufficient Permissions. Please Check Oauth Token and scope permission. " with the spoke action Add user to group. I have given all the required privileges and t...

Resolved! Service catalog same questions

In my requirement i have few fields in my requirement sheet where one question is similar "Additional comments to support the request"how can i create question with same sentence?Also if we want to hide multiple fields do we need to use UI policy for...

vikaskumarc by Tera Contributor
  • 269 Views
  • 3 replies
  • 1 helpfuls

Live Agent tier 2

Hi,I'm working on Washington version and have been tasked with creating a Virtual Agent that initiates a live chat during the incident creation process. The flow should prompt the end user with an option to connect to a live agent.Currently, I'm enco...

Resolved! Give a pop up once UI Action is clicked in SOW

I am working on problem management , we have a OOB UI Action 'Create Problem' on incident table. As soon as we click on it a problem record is created and saved.My requirement is to show a pop up box first and when user clicks 'OK' then only proceed ...

Amey8 by Tera Guru
  • 775 Views
  • 5 replies
  • 0 helpfuls

Need to edit change request values

Hi All,How can  modify the assignment group value from an change template.I'm trying to change assignment value from Modify Template but not able to change.while saving its showing all field in red and redirect to proposal is there any another soluti...

RunaliP by Tera Contributor
  • 456 Views
  • 5 replies
  • 0 helpfuls