Hi team,
I need to use a workflow to send email alerts if there are only 30 and 60 minutes left for the Change Planned End Date yet the ticket State is not in Review, Close or Cancel.
But the issue I'm having is even if there is 4 hours before the planned end date & the states are other than Review, Close, cancel, the email is still triggering. I'm currently in escalation mode, please help me. Posting screenshot of the workflow activities I tried below. I tried both Timer & Wait For Condition.
