Email Reply and Reply all -

service12
Tera Contributor

55m ago

one requirment , in which i need to add the Company banner in the Reply Banner automatically when the agent click Repy or Reply All button in the Agent Workspace , i tried with Email template but when adding the Email template , the old email threads are removed . can you please help me here ? 

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Tanushree Maiti
Mega Patron

27m ago

Hi @service12 

 

A more streamlined solution is to set up a custom Response Template that automatically adds the company banner whenever an agent clicks "Reply" or "Reply All" within the Agent Workspace.

 

Refer: https://www.youtube.com/watch?v=5y_QAgwPqb8&t=11s

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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How to Configure & Use Response Templates in ServiceNow Agent Workspace | ServiceNow Tutorial
How to Configure & Use Response Templates in ServiceNow Agent Workspace | ServiceNow Tutorial
youtube.com/watch?v=5y_QAgwPqb8&t=11s
This video is a detailed guide on Response Templates in ServiceNow, a powerful feature that allows agents to use pre-written, reusable text snippets to resolve issues faster and more efficiently. ___________________________________________________________________ GlideFast Consulting is an Elite ...
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