Email Reply and Reply all -

[service12]

one requirment , in which i need to add the Company banner in the Reply Banner automatically when the agent click Repy or Reply All button in the Agent Workspace , i tried with Email template but when adding the Email template , the old email threads are removed . can you please help me here ? 

[Tanushree Maiti]

Hi @service12 

A more streamlined solution is to set up a custom Response Template that automatically adds the company banner whenever an agent clicks "Reply" or "Reply All" within the Agent Workspace.

Refer: https://www.youtube.com/watch?v=5y_QAgwPqb8&t=11s