Email templates showing all after the upgrade to Xanadu - Service Operation Workspace

[Michael Aala]

In washington, only email client templates are showing in the email templates of SOW.

After we upgrade to Xanadu, all of the templates are now visible and the condition set is no longer working.

Is there a way that we can apply this query?

name!=reply-sent^name!=replyall-sent^name!=forward-sent^name!=reply-received^name!=replyall-received^name!=forward-received

[Viraj Hudlikar · Accepted solution]

Hello @Michael Aala 

Did you verified that your SOW is with updated version, if not please get it updated as for me it works as expected. If its updated version I would suggest open a HI Support ticket for same.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Viraj Hudlikar · Accepted solution]

Hello @Michael Aala 

Did you verified that your SOW is with updated version, if not please get it updated as for me it works as expected. If its updated version I would suggest open a HI Support ticket for same.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Michael Aala]

Hi Viraj.

Thank you for your reply, how to know if our SOW is in updated? 

[Viraj Hudlikar · Accepted solution]

Hello @Michael Aala 

Assuming you have admin role in instance. From menu select Admin->Application Manager.

Then in search box type "Service Operations Workspace" and search under updates section if there is update you will see name appearing there and get it updated to latest version.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Michael Aala]

Thanks Viraj. This is solved!