Emails and notifications.

[Gaurav69]

Hi, whenever an email notification is created or triggered its type is sent failed. Can you please tell me how I will it be sent whenever a new notification email is triggered.
Thanks in advance.

[Rajesh Mushke]

Hi @Gaurav69,

You can check this error String field in your instance.

Follow the screenshot to check the error details:

Refer the docs for more details:

System email log and mailboxes 

[Rajesh Mushke]

Hi @Gaurav69,

If your query is answered, please accept my solution so that it will helpful for other community user.

[Rajesh Mushke]

Hi @Gaurav69,

Let me know if you have any questions further. If not please close the thread by accepting the solution so that it will be helpful for other community users. 

[Anand Kumar P]

Hi @Gaurav69 ,

• send - failed: The server has attempted to send the email and failed. See the Error String field for details.
• send - ignored: The server skipped sending this email. Typically, this is for an email which was generated but lacked a recipient email address or is a duplicate email. See the Error String field for details.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538135

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand