Changing the Trend report X axis by Quarter
I created a Trend Report I just wanted to change the X axis name from 3/2024 to Q3 2024 and 4/2024 to Q4 2024 Please help me to achieve this in Service now Reports & Dashboards
Forum Posts
How do you add user inputs from the Service Portal into records?
Hi All, I've just created a new table extending the task table for a new record producer and I want to show the user inputs from the frontend form questions in the service portal on each record. How exactly can I do this?
After cloning the widget . it is not the as per theoutof the box
Hi All, We have cloned the widget "Walk-up Queue On Site " as "Copy of Walk-up Queue On Site_1" Along with I cloned the angular provider as well as ng - template because I need to update ng template name in the ng -providser Section. Still, it is n...
Setting RITM stages in subflow issue
Hi Team, I have a complex service catalog flow where I have multiple subflows calling each other. I also need to set flow stages within these subflows.Looks like we will not be able to correctly set stages from subflow. There are are 2 options at the...
Error handling in workflow
Hi Could anyone help on how to capture the error and put it in exception to proceed flow further in workflow.
For a person logged against a change/incident, is there an OOB field decoration showing open tasks
Hi, When logging a change or incident, is there a OOB field decoration (ie. pop-up icon) which can be used to display the user's open tasks such as previous changes etc? This would be useful for a change manager to view for example. I know related li...
"Global Search" function not working properly for the Workspace
"Global Search" function not working properly – user directed to new browser tab (refer 'work space 2' screenshot) when enter something in the search and press enter (refer 'work space' screenshot) whereas a new tab within the workspace should shows ...
Microsoft Sentinel and ServiceNow Bidirectional Sync - Assignment rule not working
I have the Microsoft Sentinel Plugin installed for the bi-directional sync of incidents: I have an assignment rule for these to directly go to the Security team, however for a second or so its being assigned to the Service Desk: Could there be some...
Resolved! Flow designer - Automate the Submission of Service Catalog
Hi everyone! I have few steps to automate Step 1 - Check for all expiring certificates which will be expiring in next 30 days in xyz_table. Step 2- For all expiring certificates( in next 30 days) submit an existing Service Catalog with the certifica...
Link multiple change requests to an incident via rfc field
I want to link multiple change requests to an incident. I tried modifying the rfc field and make it list instead of reference, but it saves just one change. I know about the option to add a related list, but I still want the functionality between inc...
Insert Link in field msg
Hi All,I have a requirement where I need to show below field msg based on the selection Please proceed with a request for a single use or multi-use card which can be used for both online and tap and go transactions. Click on the below link to see ho...
Resolved! Scheduled Job to add /remove users from a group
Hi All,I have created below script to 1) find all the ‘Group’' managers 2) validate if they are part of another group ‘ITSM-Managers’ and 3) retrieve the list of ‘Group’ managers who are not present in the 'ITSM-Managers’ group I have a requirement t...
all change templates are changed at the same time
Hi! When I change something in a template, it changes in all its versions Why?And how can i achive it to only change in the latest version? Thanks!
Reference Field Choices Not Displaying in Sequential Order
Hi Community,I have a reference field (u_abc) in my ServiceNow instance, which pulls its values from another table that contains only 6 records. These records have a sequential order.When I click on the mirror icon to select a value, the choices appe...
Using a Bar Code Scanner -- NOT the mobile app -- for Asset Mgt
Does anyone have experience using physical bar code scanners with ITSM Asset Management? I'd like to learn what sort of configurations/flows might have to be built to support it and in general what the user experience is like. Please don't tell me ab...
