The CreatorCon Call for Content is officially open! Get started here.

Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Virtual agent topic - Request Catalog Item

Hi, We have a requirement to add a new virtual agent topic called "Raise a Request" to the "Show me everything" list.This topic should create a service request based on the details provided by the user and the VA should prompt the user with the manda...

BhumikaPatil_0-1726649479857.png

ServiceNow Ebonding Spoke

Hi,Can we update Incident record's [Additional comments] and [Work notes] in another Instance using Ebonding Spoke?Can we create/update Knowledge in another Instance using Ebonding Spoke Or using another Spoke?Can anyone clarify it please. 

CMCommunity by Giga Contributor
  • 480 Views
  • 1 replies
  • 0 helpfuls

Archiving extended tables data: System Behavior

Hi,  We have a custom table which is extended basically from Task table. Lets call its as a Table A. There are other 3 tables, which are extended from Table A. Lets call them as B,C and D. If we open table A list, we can see table B,C and data. Click...

madhuv by Tera Contributor
  • 285 Views
  • 1 replies
  • 0 helpfuls

Dynamic Greeting Topic

Hi All,I am using this OOTB topic name: Dynamic Greeting Topic and it is showing the open issues of mine. When I click on that 95 open issues link it is redirecting me to the SP portal but I want to redirect to ESC portal Please help me to resolve th...

SakshiLambat_0-1722432881017.png SakshiLambat_1-1722433003577.png

Field type configuration

Hello All, We have made the "Change Request" field type on incident to the "List" type and changed the "Max length" size to 4000. However, when I tries to revert it back the type and max length, Type get changed to "Reference" but the " Max length" i...

AkshayJadhav1_0-1727356568364.png AkshayJadhav1_1-1727356614716.png AkshayJadhav1_2-1727356817344.png

Table API get all Variables for RITM

Using the Table API I can get the response of a sc_task and sc_req_item however to get any variable on those I need to add the specific variable name to the sysparm_fields like this:  https://<instance>.service-now.com/api/now/table/sc_req_item/<id>?...

JakobR by Tera Contributor
  • 1942 Views
  • 1 replies
  • 0 helpfuls

Catalog item

Type : Select Box (field1) ,  Question name : operations , Choices : Companies , Activites , Opportunities.Type : Select Box (field2), Question name : access , Choices : Read , Edit , Export , Explore , EPF. If user select role is : Admin then field ...