Can we add Print button to document viewer.
Instead of download i want to print the document.We need to add a print button to the document viewer instead of downloading the attachmentPlease find the attachment.Thank you!
Forum Posts
Emails and notifications.
Hi, whenever an email notification is created or triggered its type is sent failed. Can you please tell me how I will it be sent whenever a new notification email is triggered.Thanks in advance.
Calculate resolution time
Hello All,I have created a new field called "resolution time" it should show duration on following bases until the ticket gets resolved. Monday to Friday (from 9am to 6pm). Saturdays, Sunday should be excluded. should also not count the time when the...
Major incident fields visible and updated 48hours after resolved
I need 2 fields on the major incident tab to be visible and editable only by a specific group and for these fields to become mandatory whenever the major incident state is accepted, and remain editable for 48 hours after the incident is resolved. Ple...
Resolved! I need help to take the field from the variable set and put it in the incident table field
I have a variable set with an internal name of requested_to, in this variable set there is a variable with the value solicitando_para, this variable set is in most record producers, I need to get the value of the variable solicitando_para from the fo...
Resolved! When all the child records are closed, auto close the parent record if the parent record is in state
HI, I have one question.. When all the child records are closed, auto close the parent record if the parent record is in state “On Hold”.Any help will be thankfull.Thanks in advance.
Get URL for specific request type
Hello dear community, I have a catalog task with several request Types: Whenever i open the url, the type selection goes automatically to the first item.I was wondering, is there any way to get a new url so the request type selected is another one a...
Resolved! I need to fetch the location of the requester from the Incident table.
I need to fetch the location of the requester from the Incident table. I created the location field in the Incident table and would like to know if I can do this using the default value in the dictionary.
How to make a Teams call when a P1 incident is created?
Hello Friends,Any help on triggering a MS teams call when a P1 incident is assigned to On-call rota?
Incident creation when abc@gmail.com sends mail to servicenow.com when subject contain alert/warning
Hi guys , i need Incident creation when abc@gmail.com sends mail to servicenow.com when subject contain alert/warning it should create p2 inc for alert and p3 for warning , i created inbound action for this and for testing this i tried FROM field of ...
Resolved! ATF Failing at Set Component Values (Custom UI) Step
Hello All,I am facing an issue where in an ATF there is a step to Set Component Values on Catalog Task variables. The ATF is created by another user and when I run the Test to validate, the Test fails at Set Component Values (Custom UI) Step with the...
Resolved! how to copy a image from db_image to sys_attachment
i want to add attachments from images table as source ,but i try the GlideSysAttachment AIP,and there're can't work,is there any other ways to achieve this problem
Resolved! CSA
Has the discount for the CSA Certification been extended to 31 December 2025? I saw this on the official website and have attached a screenshot. Can someone please confirm?
Populate message when variable value is empty.
HiThere is a catlog item , In catlog item thre is two varibale "asset tag" type is refence and "location" type is refence.once asset tag is choce then location is autopopulate. my requirement isWhen "location" varibale value is empty then showing err...
Resolved! Can we populate Hint dynamically for a field in ServiceNow when we hover mouse over the field?
Need to populate Hint dynamically for a field in ServiceNow when we hover mouse over the field, any suggestions would be helpful. Thanks.
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