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Virtual agent query parameter

Hi, I have been trying to call VA using URL and following this documentation for this.Virtual Agent URL parameters (servicenow.com) I want to send more parameters than just one example  https://<instancename.service-now.com/$sn-va-web-client-app._emb...

Need full

In record producer Variable I have one variable drop down variable name is "This the issue "a resolvedb in progress Suppose user select aI want to set state of incident resolved And update the resolution codeSuppose user select b I want to set state ...

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poco by Tera Contributor
  • 617 Views
  • 4 replies
  • 2 helpfuls

Resolved! Configuring CSM Portal

I am trying to implement CSM in my PDI I have activated the necessary plugin and in the process of configuring the foundation data, do I need to configure all the steps in order to build my CSM portal? 

DimaageeJ by Tera Contributor
  • 1091 Views
  • 1 replies
  • 2 helpfuls

Resolved! Group by Count Query

Hello Team,I have below query to get the count of Total Tickets count Group by the Fulfiller. My question is, is it possible to get the Assignment Group Name they belong to in the result? If so how can I add that?Please advise. Thanks. var rec = new ...

Sunny14 by Tera Contributor
  • 1056 Views
  • 4 replies
  • 0 helpfuls

response templates

Hi,HR related tables are not available in response template configuration. As an admin I can see all the tables but agents cannot see sn_hr_core tables.Quesiton:1.Who should be to given response template creation[sn_templated_snip.template_snippet_wr...

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si21 by Tera Guru
  • 393 Views
  • 1 replies
  • 0 helpfuls

How to disable an alert

How do you disable or turn of the alert that generates this warning?:"MID Server SERVERNAME-DISCOVERY has logged in with MID username xx_xxxx_xx while that username is already in use".  We know why this alert is generating, but we do not want to see ...

Sequita B by Tera Contributor
  • 447 Views
  • 1 replies
  • 0 helpfuls

Remove duplicate records

Hi experts,We identified more than 100 duplicate active department records. We have the list of active records from workday.Now I need an approach to remove duplicates from servicenow ( these records might be referenced in any user record or other ta...

si21 by Tera Guru
  • 637 Views
  • 2 replies
  • 0 helpfuls

Dynamically Setting Recipients List Based on On-Call Schedule

Requirement: Dynamically Setting Recipients List Based on On-Call Schedule to send out an SMS on the Major Incident Workbench. Current Script: (function() { var currentTime = new GlideDateTime(); var recipients = []; var groupSysId = curr...

Community Alums by Community Alums  
  • 751 Views
  • 3 replies
  • 0 helpfuls