Emails and notifications.

Gaurav69
Tera Contributor

Hi, whenever an email notification is created or triggered its type is sent failed. Can you please tell me how I will it be sent whenever a new notification email is triggered.
Thanks in advance.

Gaurav69_0-1731402599722.png

 

4 REPLIES 4

Rajesh Mushke
Mega Sage
Mega Sage

Hi @Gaurav69,

You can check this error String field in your instance.

RajashekharM_1-1731404012379.png

 

Follow the screenshot to check the error details:

RajashekharM_0-1731403860412.png

 

Refer the docs for more details:

System email log and mailboxes 

 



Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke

Rajesh Mushke
Mega Sage
Mega Sage

Hi @Gaurav69,

 

If your query is answered, please accept my solution so that it will helpful for other community user.



Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke

Rajesh Mushke
Mega Sage
Mega Sage

Hi @Gaurav69,

Let me know if you have any questions further. If not please close the thread by accepting the solution so that it will be helpful for other community users. 



Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke

Anand Kumar P
Giga Patron
Giga Patron

Hi @Gaurav69 ,

  • send - failed: The server has attempted to send the email and failed. See the Error String field for details.
  • send - ignored: The server skipped sending this email. Typically, this is for an email which was generated but lacked a recipient email address or is a duplicate email. See the Error String field for details.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538135

 

If my response helped, please mark it as the accepted solution and give a thumbs up👍.
Thanks,
Anand