Error Access to api 'put(sys_user.v_campus_case_email)' from scope 'sn_wsd_case' has been refused

[ShrutiG57423582]

In workplace service Delivery application, I got this after submitting record. 

what could be the reason behind it?

Error - Access to api 'put(sys_user.v_campus_case_email)' from scope 'sn_wsd_case' has been refused due to the api's cross-scope access policy.

How to resolve this issue?

[Shivalika]

Hello @ShrutiG57423582  

Create a record in "sys_scope_privilege" table and grant "read" access to this scope from global. 

Something like this :- 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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[ShrutiG57423582]

Hello Shivalika,

I created cross scope record, but it didn't work. earlier I created cross scope record to give execute API access, but it didn't work

[Shivalika]

Hi @ShrutiG57423582 

It should work. Share screenshots of cross record you created. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY*

[ShrutiG57423582]

Hello Shivalika,

I attached screenshot