Error Access to api 'put(sys_user.v_campus_case_email)' from scope 'sn_wsd_case' has been refused

ShrutiG57423582
Tera Contributor

‎03-30-2025 08:45 PM - edited ‎03-30-2025 08:48 PM

In workplace service Delivery application, I got this after submitting record. 

what could be the reason behind it?

 

Error - Access to api 'put(sys_user.v_campus_case_email)' from scope 'sn_wsd_case' has been refused due to the api's cross-scope access policy.

 

How to resolve this issue?

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Shivalika
Mega Sage
Mega Sage

‎04-01-2025 01:42 AM

Heyy @ShrutiG57423582  

 

I checked this now by doing little something on my desktop version mobile - 

And I am seeing that record should be there - in "sys_scope_privilege" table with "Allowed" Status. But before that, must delete everything custom that you made for it. 

Additionally, can you tell me precisely, from where you are calling this and exactly what's being altered? So, I can check in sys_restrcited_caller_success.

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

 

Regards,

 

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

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