Error while loading the legal portal. " ErrorServer JavaScript error undefined is not a function."

[NagaNandini N]

While loading the legal portal I received the below error messages

Error Server JavaScript error undefined is not a function.
Line number 11 (sys_script_include.94d06ee7db3b04509dd29207db961953.script)

Error Failing widget: 'Relevant for you' (6cc836d0dbf700500c209493db961914)

Can someone help me how to fix it please

I checked the script include with the sys_id : 94d06ee7db3b04509dd29207db961953 and the line 11 but dont know the error

var UserRecommendationUtilSNC = Class.create();

UserRecommendationUtilSNC.prototype = {

    initialize: function(instanceId) {

        this.stats = {};

        this.stats.callerId = instanceId;

        this.stats.callerTable = instanceId ? 'sp_instance' : '';

        this.stats.parentId = instanceId;

        this.stats.textPrefix = 'UserRecommendationUtil';

        this.stats.userId = gs.getUserID();

        this.stats.startTime = new GlideDateTime();

        this.performanceIndicatorUtil = new sn_ex_sp.PerformanceIndicatorUtil();

    },

    getKbGrFromSysId: function(articleId) {

        var gr = new GlideRecord("kb_knowledge");

        gr.get(articleId);

        return gr;

    },

[Anupam Gupta]

Hi

We are facing the same issue. Please help if you were able to fix this issue.

Thanks

Anupam

[Sweta23]

please help if anyone resolve this issue

[swapnilshir]

Is it a custom script include? Try to disable it and retest to be sure if its pointing to the correct root cause.