External users Service Portal login session returning false after Australia upgrade

[Lakshmi24]

we are facing an issue where external users are unable to access Service Portal through SSO after Australia upgrade.

The login widget session check status script is returning false all the time when we login as external user in guest mode.

gs.getSession().isLoggedIn(); 

The saml logs shows success logs but the session log returning false all the time.

I also checked sys_user_session table where the user last accessed and invalidated values are same. Does it mean the session is timing out?

We have a support ticket still open almost a week and no update from servicenow on root cause.

Please share if anyone face this issue after upgrade or before? Any help is really appreciated. Thank you.

Regards,

Lakshmi

[Tanushree Maiti]

Hi @Lakshmi24 

Check the required page which external user needs to access is public.

Refer:  KB0959787 Service Portal SSO login does not redirect users back to Service Portal 

http://servicenow.com/community/servicenow-ai-platform-forum/service-portal-accessible-to-external-u...