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Flow Designer state update is not reflected on the form until page refresh

Sathwik1
Tera Guru

When the Flow Designer updates the record state from Draft to Review, the flow completes successfully and the record is updated in the database. However, the updated state is not consistently reflected on the form immediately. In most cases, the user must manually refresh the page to see the latest state. Occasionally, the state updates automatically without a refresh.

Why the UI is not consistently reflecting the state change and ensure the form refreshes automatically after the Flow Designer updates the record

 

@Ankur Bawiskar @Tanushree Maiti 

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @Sathwik1 

 

Flow Designer runs asynchronously on the server, so when a flow updates a record in the database, the client UI is not immediately notified of those changes.

As a result, the form may continue displaying stale data until it is refreshed or reloaded. Inconsistent automatic updates are typically caused by workspace or form caching, delayed client-side refreshes, or conflicts with Client Scripts or UI Policies that override or delay the updated values.

 

Refer:

https://www.servicenow.com/community/developer-forum/flow-designer-when-an-action-needs-to-be-comple...

https://servicenowguru.com/graphical-workflow/applying-sync-async-pattern-flow-designer/

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti