Flow Designer state update is not reflected on the form until page refresh

[Sathwik1]

When the Flow Designer updates the record state from Draft to Review, the flow completes successfully and the record is updated in the database. However, the updated state is not consistently reflected on the form immediately. In most cases, the user must manually refresh the page to see the latest state. Occasionally, the state updates automatically without a refresh.

Why the UI is not consistently reflecting the state change and ensure the form refreshes automatically after the Flow Designer updates the record

@Ankur Bawiskar @Tanushree Maiti 

[Tanushree Maiti]

Hi @Sathwik1 

Flow Designer runs asynchronously on the server, so when a flow updates a record in the database, the client UI is not immediately notified of those changes.

As a result, the form may continue displaying stale data until it is refreshed or reloaded. Inconsistent automatic updates are typically caused by workspace or form caching, delayed client-side refreshes, or conflicts with Client Scripts or UI Policies that override or delay the updated values.

Refer:

https://www.servicenow.com/community/developer-forum/flow-designer-when-an-action-needs-to-be-comple...

https://servicenowguru.com/graphical-workflow/applying-sync-async-pattern-flow-designer/

[Ankur Bawiskar]

@Sathwik1 

check XML of that record, if it shows correct value then some client script or UI policy is reverting the value

did you check that?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sathwik1]

It's getting updated after the refresh, but I need it to get updated without refresh

[Ankur Bawiskar]

@Sathwik1 

what do you mean by you want to get updated without refresh?

share screenshots