Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Help explain option Everyone to approve for Wait For field Activity Approval HRLE when reject

Ha Phan Ngoc
Tera Contributor

‎02-04-2025 07:51 PM - edited ‎02-04-2025 07:55 PM

I don't understand what happens if one person rejects. Can you explain it to me?

Link: https://www.servicenow.com/docs/bundle/utah-employee-service-management/page/product/human-resources... 

 

image.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For example: 

- I created the "Approval" Activity in Activity Set of HR Lifecycle Event Case:

HaPhanNgoc_0-1738727010608.png

- Then I setting "Approval" Activity as below, with Approvers are 3 users

HaPhanNgoc_1-1738727058709.png

- As the document said "If one person rejects, the Assigned to person receives a message with a link to select a substitute approver." But when rejected, no message display, even if I impersionate "Assigned to" 

HaPhanNgoc_2-1738727168035.png

HaPhanNgoc_3-1738727175694.png

- I tried select option "Allow resubmit of approvals" but only the message with a link to resubmit approval requests display, and I can not find " a message with a link to select a substitute approver.'

HaPhanNgoc_4-1738727256602.png

Please help me on this one.

 

 

 

 

 

 

 

 

 

 

0 Helpfuls
  • 268 Views
0 REPLIES 0