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Refreshing the NLU Models in an Instance

Hello everyone, I have multiple SN instances. All of the NLU models between the instances have become out of sync, i. e. the model on our dev instance is not the same as the one on our QA instance. We have always used update sets to transfer models f...

Raj64 by Tera Guru
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Counter should update based on the due date

In the Risk event form, Due Date: Add ‘Counter’ field in the Key dates section. The counter field should updated based on the Due date changes.Due date in the Risk Event Task should not be greater than Risk Event due date.Scenario 1: If a due date is...

MonishramP by Tera Contributor
  • 248 Views
  • 1 replies
  • 1 helpfuls

Hi all

Hi All,  I have install Glide Virtual agent & ITSM VIRTUAL AGENT CONVERGATION in our instance.Now we can't see 'Conversational Interfaces Guided Setup' in our instance can you help please.    ''

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basha shaik by Tera Contributor
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  • 2 replies
  • 0 helpfuls

MS TEAMS Topics

We are currently working on MS Teams using virtual agent topics.In the above sent image we have to modify "View Ticket details" option.Whenever we are getting the response its updating in the additional comments and redirecting to the sp portal.Just ...

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Where to store rack unit info?

We are transitioning our CMDB from a homegrown tool to ServiceNow. Data Center group has purchased dcTrack, so will be storing extensive details there.Existing system has the following data.Current plan is to use the following cmdb_ci tables to repre...

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client script on load using asynchronous

pls tell the error in the coding as on running the script the email filed is undefined@client scripts  if (g_form.isNewRecord()) {        g_form.setValue('u_caller', g_user.userID);        var caller = g_form.getReference('u_caller', getCallerDetails...