Business Rule to close universal requests when the primary ticket is closed
I need a business rule to close universal requests when the primary ticket is closed
Forum Posts
service catalog
Hi all,Below is my requriment i have already create a function in script include and catalog client script but it is not working as expected below i share script and screenshots Update the oneCatalogUtils Script Include to add a new function verif...
Is there an official example with how ServiceNow should be represented according to CSDM in the CMDB
HI, I'd like to confirm how ServiceNow should be represented in the CMDB according to the CSDM. I'd love to be able to document process or product owners inside the CMDB. Is there an example that I can see this done? Thanks! Amy
How do I dereference service catalog variables in flow designer
Two of my variables are working as I expect. Ticket_number and number_of_instances. The rest are grayed out. Not sure what I have to do to unlock this. Thank you in advance for the help!
Response SLA transfer ticket from one assignment group to another group
Hi Team, i need to create a report where response SLA breach by other teams before transferring to correct application group. kindly suggest how can i do that, what filter i can apply. Regards,Garvit
Display last updated time of multiple tables in user profile.
Here is the Problem statement: 1. I have list of roles for ex: role1, role2, role3....2. I have list of tables for ex: table1, table2, table3,table4....3. List of user groups for ex: group1, group2If any user who has one of the roles stated in above ...
Resolved! What notification methods can be implemented with the Default feature?
What notification methods can be implemented with ServiceNow's Default feature?
Populating a Drop-down with an API/ Script Include
I'm new to API's in ServiceNow and wondering how I can dynamically populate a list of courses in a drop-down, using an onChange Client Script and a Script Include to call a REST message. Below, is my CS and SI. I keep getting Java console errors on...
Asset Register - Teams Meeting room Kit.
Hi All, I am after some information, please. Are you tracking your team meeting room kit, and if so what categorisation have you assigned, Some of the kits could be listed as consumable, some as Asset/CI and some as peripherals. I am keen to understa...
Resolved! Link for the live agent
i want the URL/link for the live agent chat instead of connecting form the chat bot , i want direct link to connect the live agent
Resolved! Script help - If the multiple persons are there in the Incident my script is not working
We are using the below script in the virtual agent to find, the logged in user is an Effected user / Caller / in watchlist of the Incident. If it is true it show that list. (function execute() {var incidents = new GlideAggregate('incident');incidents...
Resolved! I need to concatenate the multiple fields in one variable ,I have a Name variable in the catalog ite
I need to concatenate the multiple fields in one variable ,I have a Name variable in the catalog item and referring to one of the table, For eg If I select AAAK , then in the below Address variable It should auto populate with concatenation of count...
Resolved! Block Catalog item submit and clear the field
I'm trying to block a item from being submitted if they state its not an Emergency by selecting No. I need it to Block which its doing but I need it to clear the 2 fields and that is not working.It worked 1 day and stopped the next What is wrong her...
Resolved! How to add help text to new attribute at list collector
I have added new attribute to list collector If they choose specific attribute I need to show help text to them along with link.
Resolved! Show/Hide Choices based of field selection
Hello, Please show how to achieve the following. If I select "Architecturally significant" the only option to be displayed should be "NAS" if I select "NOT Architecturally significant" the only options displayed should be full or simplified. How do I...
