When an incident is created, we need to check the short description for keywords and the assignment group. We should then look up these keywords in the label table. If we find matched labels with the short description keywords, we need to ensure that...
I've created a bar report on the risk table, grouped by category and stacked by residual risk score. Now, I'd like to assign static colors for each risk score. For example, red for high, gray for empty, yellow for low, etc. Can someone help me with t...
Hi, If i look at my inbound emails all of the User ID's are the same person which happens to be the first active user (fulfiller) in our list - any thoughts as to why this maybe happening? It's fine in Prod but not in Test. For example if i send an ...
Hi Everyone, Is there a possibility to show different name for setup topics in "show me everything" button and in the message"You'd like help with {0}. Is that right? ". Because we want this message to look like a chat message, to fit with"You'd lik...
Hi All,In service operations workspace, when we use agent assist , the KB articles are shown based on the short description of the incident. Our customer wants to sort it based on the short description and to be sorted based on the latest updated dat...
How to hide some variables in the portal to specific users/roles. These variables should be only visible to approvers and to a user whose name was mentioned in the request form. This is for HR Application
Hey I know awa can be used for routing tickets to live agent. But can it be used to just assign tickets to existing assignment groups based on conditions ?
Hi All, looking forward to everyone's input on this, Configuration for incident creation or self service incidents via servicenow > create new or self service is not populating configuration item even after entering the correct ci, it shows the ci bu...
We can capture baseline of CMDB data on demand or schedule, can we revert to earlier baseline/snapshot which we have taken?
Hi AllI would like to know HOW to create a Change template out of an existing Normal Change (Closed) which would copy Change tasks at ease. We would like to promote the usage of templates in our organizations but some users bit hesitant to use templa...
When user tries to connect with agent for some reason for few users interaction is opening for guest user instead of actual user..I have checked the user data and capacity and assignmnet rules everything looks good.Any reason why interaction opening ...
We have been moved from Utah environment to Nextgen recently. The problem is I can see CSAT report simply by searching on All navigation bar but in Nextgen I don't find anything, I did tried with Survey but I simply can't find anything. Am I doing an...
USE CASE :- Create one field that is list data type and give reference of any type(ex :- sys_user) then when someone remove any value from that field and whenever some one added any value for that field then it will give us popup with added user an...
Hello Dear All,I'm implementing the virtual chat bot for my client for all catalog item. But I'm facing an issue with reference qualifier, variable set and Macro. When i'm removing the ref qualifier condition, deleting the macro and variable set then...
Hi, I have integrated Virtual agent with MS teams. I'm curious to know where to check this option as shown in image empty dropdown. Whenever, I'm provided with results from teams VA I get an empty drop down option there is no text in the drop down wh...
