Hi please anyone help i am not able to find problem id field on incident form on Australia PDI

[AKSHATJ]

 Hi please anyone help i am not able to find problem id field on incident form on Australia PDI   

[Ankur Bawiskar]

@glideFather 

I could see that field in incident table in my Australia vendor instance.

I could not find anything in Australia release notes which says it's removed.

It would be nice if you could share the docs to confirm that the field is removed in Australia.
Many users in recent months have mentioned Incident, Problem etc modules being not available in their Australia PDIs

I think @yashkamde just confirmed about the inconsistency in PDIs
sharing post from past

Change & Problem Management Application Menus missing entirely from PDI 

@AKSHATJ you can try repairing the plugin

[Shivambitanwar1]

Hi  @AKSHATJ  ,

This field is not available on my Australia PDI either. The fields Problem (problem_id), Change Request ( rfc ) and Caused by Change (change_request) are part of plugin : com.snc.incident in Zurich but not in Asutralia.
I have tried to release and get multiple PDIs on Australia  release and its not part of this plugin anymore. Repairing the plugin does not help. 
You can release your current instance and get a zurich release instance to access this field. then upgrade your instance to Australia.

//Shivambi 

[TharaS657398130]

Hi,

You can first check whether the field actually exists in your instance. Navigate to System Definition → Dictionary and search with Table: incident and Element: problem_id. If there is no record, then the field is not available in your PDI, so it will not appear in Form Layout. Also verify whether Problem Management is available by opening problem_list.do. If the Problem table is accessible but the field is still missing on Incident, it could be due to version/plugin differences in PDI. For testing purposes, you can create a custom Reference field on Incident pointing to the Problem [problem] table to achieve similar functionality.

[yashkamde]

Hello @AKSHATJ ,

I checked this on the Australia release, and the Problem module doesn't appear to be available at all it isn't present on the Incident form or even searchable in the Application Navigator.

I confirm with another pdi and it is visible there ! There seems to be issues in some pdi (australia release). I'd recommend first trying to repair the Problem Management plugin (if applicable) to ensure all related components are restored. If the issue persists, considering raising with ServiceNow, as this may be an instance specific provisioning or upgrade issue.

If my response helped mark as helpful and accept the solution.