Hide Start Twilio meeting in collaborate in SOW

[SS1510]

Hello,

I have a requirement to hide 'Start Twilio meeting' under collaborate in Service operation workspace, I refer the following article but none of the solution worked, is anyone has any idea how can i hide/remove 'Start Twilio meeting' under collaborate

"https://www.servicenow.com/community/incident-management-sow-forum/hide-start-twilio-button-on-servc...."--- this i referred but not worked

[Ankur Bawiskar]

@SS1510 

did you open the UI builder component for this and see how it's fetching and adding that option?

it must be somewhere in this component

https://instanceName.service-now.com/now/builder/ui/edit/pc/728ec88c43fa2110f20fff53e9b8f278/3e335689539321109194ddeeff7b1224/f2331e89539321109194ddeeff7b12bf/params/parent-screen-id/5b6751eb43b62110361dff53e9b8f2b1/parent-element-id/viewport_vnk

I think it comes from this "CollaborateDropdownOptionsNotifyCallSNC"

See this below but you can't edit this.

You will have to make a copy of this and then ensure the correct one is called in the data resource by checking the UI builder component for which I shared link above

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[SS1510]

Hello @Ankur Bawiskar 

Thank you for your response!

I found that the script include is called in Data broker server script which is 'Fetch Collaboration Section Dropdown Choices' , this is also read only, if i make a copy of script include and comment out the twilio part where will i call the script include?

[Ankur Bawiskar]

@SS1510

then I think you need to create a copy of that data broker script and call your custom script include in that 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @SS1510 

Check this Hide 'Start Twilio' button on servcie operation workspace