How i can generate a excel report of ticket Additional Information

[OM13]

Hi Guys,

I have a lot of tickets with user Additional Information input of several parameters .

And i want to generate it into excel so i can managed and filter the information .

Is it even possible? 

Regards, 

[M Iftikhar]

Hi @OM13,

Yes it is possible. What I tried is:

1. Go to ticket list (example: incident.list).

2. Add the field (like Description or Additional Information) in the list by Personalize List Columns.

3. After that, click on list menu → Export → Excel (.xlsx).

4. Open Excel file and you can filter/manage the values.

Another way is create a Report on the ticket table, add this field, then export report to Excel.

I tested with Description field in my instance and it worked fine. Maybe in your case “Additional Information” is a custom field, but steps are same.

Hope this helps!

Hope this helps!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Bhuvan]

@OM13 

Yes it is possible and very easy process. If you want to export incident data, go to incident table and add fields you want to export to list view and export the records.

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@OM13 

Did you get a chance to review this ?

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan