Team Notification: Notify Assignee

[Neil_Carlo24]

Hello,

I have a requirement that should notify the assignee from catalog task all of the updates/comment of the requestor in RITM table. What possible solution on this?

[Nehal Dhuri]

you can copy the additional comment added to ritm by requester to the all catalog task and you can create notification on catalog task if any comment added to the task if there is no such notification present in your instance

you can refer to the following articles:
https://www.servicenow.com/community/itsm-articles/copy-additional-comments-from-ritm-to-sc-task-and...
https://www.servicenow.com/community/developer-forum/copy-comments-from-ritm-to-task-vice-versa/m-p/...

[Neil_Carlo24]

Hello @Nehal Dhuri ,

Thanks for this but my requirement is any updates happened by the requestor in RITM table should update the user assigned in the SC task thru MS teams chat.

[AkashD462166574]

Hello @Neil_Carlo24 ,
create a notification on catalog task and add below condition.
IN when to send:  select record is inserted or updated and select updated check box 

and add filter condition is  "additional comments changes."
Try this and let me know if this works or not.

[Neil_Carlo24]

Hello @AkashD462166574 ,

Thanks but this won't work cause the requestor will update on RITM table should notify the person assigned in SC task through MS Teams chat