How to change the message in virtual agent live chat
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‎01-13-2023 02:56 AM
Hello,
I wanted to change the waiting message appear when end user is waiting to get the Agent assigned to them.
I have attached the screenshot ( highlighted in yellow), I want to change the text.
Thank you, help would really be appreciated.
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‎01-13-2023 03:14 AM
Hello @Chake18 ,
Can you please share the screenshot.
You can modifiy the message by navigating to that Topic in virtual agent designer and change it.
Please find the below screenshot
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‎01-13-2023 03:21 AM
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‎01-13-2023 03:36 AM
Hello @Chake18 ,
Can you try this below
System UI>Messages and find one with the text "approximately". The key is "Your approximate wait time is".
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‎01-13-2023 03:24 AM
@Omkar Kumbhar Please find the screenshot.