Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to change the message in virtual agent live chat

Chake18
Tera Contributor

‎01-13-2023 02:56 AM

Hello,

I wanted to change the waiting message appear when end user is waiting to get the Agent assigned to them.

I have attached the screenshot ( highlighted in yellow), I want to change the text.

Thank you, help would really be appreciated.

0 Helpfuls
  • 2,452 Views
7 REPLIES 7

Omkar Kumbhar
Mega Sage

‎01-13-2023 03:14 AM

Hello @Chake18 ,

Can you please share the screenshot.

You can modifiy the message by navigating to that Topic in virtual agent designer and change it.

Please find the below screenshot

OmkarKumbhar_0-1673608482292.png

 

If I was able to help you with your case, please click the Thumb Icon and mark as Correct.
0 Helpfuls

Chake18
Tera Contributor

‎01-13-2023 03:21 AM

 
Preview file
252 KB
0 Helpfuls

Omkar Kumbhar
Mega Sage
In response to Chake18

‎01-13-2023 03:36 AM

Hello @Chake18 ,

Can you try this below

System UI>Messages and find one with the text "approximately". The key is "Your approximate wait time is".

 

If I was able to help you with your case, please click the Thumb Icon and mark as Correct.
0 Helpfuls

Chake18
Tera Contributor

‎01-13-2023 03:24 AM

@Omkar Kumbhar Please find the screenshot.

0 Helpfuls