How to change the message in virtual agent live chat

Chake18
Tera Contributor

‎01-13-2023 02:56 AM

Hello,

I wanted to change the waiting message appear when end user is waiting to get the Agent assigned to them.

I have attached the screenshot ( highlighted in yellow), I want to change the text.

Thank you, help would really be appreciated.

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Omkar Kumbhar
Mega Sage
Mega Sage

‎01-13-2023 03:14 AM

Hello @Chake18 ,

Can you please share the screenshot.

You can modifiy the message by navigating to that Topic in virtual agent designer and change it.

Please find the below screenshot

OmkarKumbhar_0-1673608482292.png

 

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Chake18
Tera Contributor

‎01-13-2023 03:21 AM

 
Preview file
252 KB
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Omkar Kumbhar
Mega Sage
Mega Sage
In response to Chake18

‎01-13-2023 03:36 AM

Hello @Chake18 ,

Can you try this below

System UI>Messages and find one with the text "approximately". The key is "Your approximate wait time is".

 

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Chake18
Tera Contributor

‎01-13-2023 03:24 AM

@Omkar Kumbhar Please find the screenshot.

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