Implement AWA with shift handling.
I cannot find any proper reference for implementing AWA with shift handling, please attach reference material if you know any . Thanks!
Forum Posts
Resolved! Activity stream of the service portal approval form should be editable for end user
Activity stream of the service portal approval form should be editable for end user who is approving the request I tried by giving "sn_request_comments_write" role to end user -> NOT WorkedBut if we are giving "itil" role to end user it is Working fi...
I want to have a Catalog /record Producre that open just like CMDB CI one
I want to have a Catalog /record Producre that open just like CMDB CI one, i can call this any one or have directly linked this to ESC
Task 10: Configure Reclassification System Property
As the Cloud Dimensions CMDB administrator, you are tasked to reconfigure the 3 reclassification system properties to force the creation of a CI Reclassification task for any CMDB class upgrade, downgrade or switch. Solution: From the Navigator searc...
Resolved! Flow Creating a change from an RITM. How to see under related records within the SOW.
How can I get the Change to appear under Related Records? Currently, the Change Number only shows up under Activity. (because my flow does this)I tried creating a custom record under the Change table, and while it successfully links to the RITM that ...
Need Help with Virtual Agent POC – Knowledge Articles and Incident Creation Flow
Hi Community,I'm currently working on a Proof of Concept (POC) for Virtual Agent.My goal is to create a flow where, when a user types in an issue, the Virtual Agent automatically searches and retrieves relevant Knowledge Articles in the background an...
Relation between REST and visible elsewhere option
I have a catalog item with variables and a flow associated. The variable values are sent via REST using a scripted rest api. Those values should be caught by flow using Get Catalog Variables action. However, the flow is not doing what it should. What...
How to track agent status in advance work assignment
I have implemented advance work assignment for auto routing and assignment of tickets and now I wanted to track agent availability, away and offline timings. Is it possible to track the timings? If yes, then please suggest how to do this?
In the Vulnerable Items (sn_vul_vulnerable_item), the column “VIT AGE” (u_age_duration) is EMPTY
In the Vulnerable Items table (sn_vul_vulnerable_item), the column “VIT AGE” (u_age_duration) is currently showing as empty. We found out that the reason why open VITs with VIT Age empty is because VIT Age is calculated between the current time minus...
Auto-Flag work notes that are added by the user
Hello All, I have a requirement to automatically flag the work notes that are added by end users on Incidents. This capability would help us easily distinguish comments added directly by users from those generated by system processes or third-party i...
Data in target file is not updating - new record created when it shouldn't
I have a xls file with columns and data loaded in to an import set table: I then transform using TMap with mapped fields. Purchasing Document is a unique field so coalesce is true. After Transform I check the ast_contract and a new record is crea...
Resolved! Adding SMS to Major Incident Communication Plan
Hello All,I have a requirement to include SMS communication as part of the Major Incident communication plan. Currently, we have an option to send an email, but I am having difficulty understanding how to configure SMS.We already have Twilio integrat...
what are the ways to restrict access and give access?
HR sitting in US should not get access to data of users in India and similerly HR in India should not get access to users in US?
How can we deal with this situation in scoped App?
My half data is in Global scope and half data in HRSD scope this data I need to push in Production instance? So data will be stored in one update set or 2 different update set?How can we deal with this situation? What will be the best way.
What is the naming conventions need to follow in Custom app tables?
What is the naming conventions need to follow in Custom app tables? Also What are the precautions we need to take while building the custom app?
