Forum Posts
Resolved! How to use voice in Voice Agent or Now Assist
Dear all,I would like to try to use Virtual Agent and Now assist using voice message .In tradictionnal chat system for instance, you have the way to activate "microphone" to record message and send it away.Is there such similar thing in service now w...
Need Help Creating ACL on alm_hardware Table Based on "Managed By Group"
Hi Everyone, I am trying to create an ACL on the alm_hardware table in ServiceNow. We have a custom field called u_managed_by_group on the hardware asset record. The requirement is: Only users who are members of the group specified in the u_managed_...
Claim CSA Voucher
Hello everyone, I completed the course Fundamental in SN page and a voucher was shared to be used until 4th March, 2026. Checking the page again, I am unable to see the Voucher page to claim it right now. Please, let me know how to finds the page a...
Blog-Mastering GlideAjax: Making Client-Server Interaction Smooth in ServiceNow
When you are working on ServiceNow it is really important to have communication between the client and server. This is what makes your applications work well and be easy to use. GlideAjax is a technology that helps with this. It lets the client and s...
In SOW workspace , List is not visible after cloning
Hello,In SOW , i have copy List Bundle SNC, it was working fine , but after cloning from PROD to lower instance , when i am opening List, error is showing "cannot read property sys_id from null". I have attached scrrenshot, does anyone has any idea ...
Enable Full Knowledge Base Search by Ignoring Taxonomy in Portal
Overview By default, ServiceNow Knowledge Search in Service Portal uses taxonomy filtering, which limits results to only taxonomy-linked articles.To allow search across the entire Knowledge Base, we modify the Search Source script to ignore taxonomy....
Resolved! Advanced Work assignment - Old INCs prior AWA implementation
Will AWA work on the old Incidents which were created before AWA was implemented in the system?If not, what possible ways we can configure to handle the old INCs? Please advise.
Custom Status field displays backend value on Case form
Hi Everyone,I have a custom field on the Case form called Status. The issue is that the choices are showing the backend value instead of the display value on the Case form. What could be causing this issue? Kind Regards
can't create a catalog item using REST API
Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...
NLU Performance Statistics Source
Hello, dear colleagues! I was searching for the source of the statistics displayed on the NLU Model Performance for Virtual Agentbars (screenshot attached to this post), but I couldn't find it. I need to replicate that data on a dashboard. Does anyb...
Change managemnet
Please explain it properly and provide a use case for Change Management. 1 change policy 2change Approval policy .
Using Record Producers within Order Guides
Hi - wondered if I could get some advise please regarding the use of record producers within an order guide. I am aware that we have the global property that prevents this being used as standard. Can someone please help me as we have been requested...
Resolved! PA Change Success Score JOb
Need to understand about the Data collector JOb which comes under package Change management change success score,There is a JOb named " CHange success score for today",it is an on-demand job and neither its daily nor historical,i just want to know wh...
identifying users that disabled specific email notifications
During our instance setup, some agents got overwhelmed by the amount of received emails and just disabled their mail notifications.Now that those have been stabilized, I want to ensure those are re-enabled again, so I'm looking for a way to see which...
