In looking at the Yokohama content for ITSM in docs, I find: IT Service Management...- Asset Management _ ITSM Software Asset Management + Legacy Software Asset Management plugin _Software Asset Management Foundation plugin _Ex...
Hey Guys, My background in IT support and projects spans over 20 years. I use ServiceNow on a basic level and wish to learn more about it to get into a asset management role. Does anyone have any tips or advice to get pass the recruiter stage and ...
How to Provide an admin user who will be used to generate and run tests in a cloud runner. ServiceNow recommends creating a dedicated service user for this purpose. When am selecting the admin user it's show like 500 error Can you please suggest on t...
OverviewProvider Notifications allow sending interactive notifications to approvers in Microsoft Teams when an approval is created. Approvers can approve or reject directly from Teams in a single click, without navigating to ServiceNow. Configuration...
Field 1: choice1, choice2Field2: choice 1, choice2............choice10Field3: choice1 , choice2.................................choice 40. Depending on selection of first two field choices, third filed choices need to display.How to achieve this, I a...
Hello Experts,I want to understand how is the ideal mapping done between the product models, asset and the service and service offering on the incident form. when we create the incident from the Customer Service Case.
With DOM manipulation being unsupported in Zurich release, what is the best practice to hide the attachment icon on the catalog item in the Native UI
I'm creating a catalog item form in ITSM. So I'm using a catalog item, maintain item. So I have created a custom table called u_month to save all 12 months so that in the form I can use a list collector so that the end user can select multiple months...
Micro Certification – CMDB Health: I recently completed my MC : CMDB Health. Thought this article might help someone. Have made a snapshots on how to resolve some tasks from MC. Schedule the CMDB Health scheduled jobs to execute two times a day at 7A...
Hi All,I am not sure what is wrong with the below script, i'm trying to compare field value where it contains and does not contains (1Global). Background script executes both the conditions, please suggest. var newcar = 'Truphone';var oldcar = '1Glo...
Hi Team,I have a requirement for the Incident table regarding Read and Write access based on the caller's management hierarchy.RequirementAccess should be granted according to the following rules:The caller of the incident should be able to read and ...
Hi Community, i have to work on the task. When snow incident or SCTASK raises to activate or deactivate the user in salesforce, now the team is doing it manually. Now i have to automate this task using integrationhub and i need assistance for doing t...
There is something wrong with this training module, and have absolutely zero idea what to do next. Q: Did you impersonate David Loo, open the incident with the assignment group of Hardware and add the close notes of 'Cycled server, EXCH-SD-05, per ch...
Post the Australia upgrade, an observation on the Change Module form where I have a customized reference field "On befalf of" [[ non mandatory field] if this field is not filled, every time the user opens that individual change record, on load it w...
How exactly 'Impacted Services/CIs' related list works on Incident form?I have set this property to TRUE 'com.snc.incident.refresh_impacted.include_affected_cis' I have chosen a CI which is associated with 2 Application services.Upon submitting the I...