HI, I have a doubt on this Catalog item variable name : Environment choices , prod,test,devvariable set field : Server name : reference cmdb_aix_server When I select the Environment choice in the catalog variable, only the corresponding servers (Dev...
Hi Community, I have a visualization where I breakdown the incidents assigned to each user and its broken down into 30, 60 and 90 intervals via a stacked bar graph. Can I break down each stack to visualize the different priority states. i.e: A user l...
Within a Service Portal I want to disable (not hide) the UI Actions on the form to prevent click-happiness. When clicking on the form's Save button, the UI Actions are disabled (and greyed out). How can I get that same behavior (the disabling) when...
What are the rules of parent child incidents relationship in ITIL. Is it possible that the child tickets could be assigned to multiple assignment groups as per the current ITIL standard practice ? And in that case how to pull monthly incident report ...
Hi All,I have a requirement to add Accept and Reject button within a column in a related list in workspace. Below is the screenshot attached as an example where Action field shows Accept and Reject button.
Hi All 1.My requirement is I have to create an outage for Closed Incident through CatLog ItemWhenever I try to create Outage for the closed Incident in Incident Form it should through a error message " Outage cant be created for Closed incident pleas...
Hello ServiceNow Community, I am currently working as a Frontend Developer with over 4.5 years of experience in building responsive and user-friendly applications using modern web technologies. Recently, I decided to transition into the ServiceNow e...
Flow designer flow - how to wait until a specific record is created in a specific table:I am working on building a catalog flow- where I need to update VMI records using Obj ID. This record will be created via vcenter discovery . Catalog flow should ...
I have coe user values in sys_user_group table and need to fecth the user from particular filed from a group table. if we achieve this still not applying to the metrics in the cio dashboard says no data. Please help me with this .
How can I write a ServiceNow script to check whether incidents are assigned to active users, and if the assigned user is inactive, automatically reassign the incident to that user’s manager? If the manager is also inactive, how can the script continu...
Hi, I work in an instance where there are many groups from different parts of the business.I would like to create a Visualization that uses the 'Incident backlog growth' indicator.For other indicators I have been able to use the filter Assignment gro...
Hi all, I'm trying to obtain the oldest ticket to show the age in a single score in a dashboard This is the script that I have: function getOldIncident (){var glideIncident = new GlideRecord('incident');glideIncident.addQuery('state',1);glideIncident...
User mid_user associated with down MID Server: b067e5bddb6c37844de6187344961984. No login attempts within reporting period. Need help to resolve this issue.
Need help creating a Data Visualization. I need to answer the following questions 1. Date / Time When all users in support group xyz get assigned incident2. Incident state - Changes duration.. Meaning.. How long in WIP, onhold etc Adding pic for att...
Hi all,I am new to ATF and have been automating ITSM flows in our organization’s instance. We have a scenario where we need to create an Incident through the Virtual Agent in the Employee Center portal and perform some validations through the Virtual...
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