One of my customer's ServiceNow access-token authentication API works successfully in Postman when the grant_type is set to "password". However, when an incorrect password is entered multiple times and then changed back to the correct password, the ...
I need Scenario Based Scripting Questions including all topics
Hi @community, @Virtual agent ,I am facing issue while creating a new NLU Model and adding content for the ServiceNow Virtual Agent chatbot.When I try to create a new NLU Model, I receive the below critical error message. "Some features may not be av...
Does anyone know how to add a My Incidents tab next to the My Requests or My Tasks tab in Employee Center Pro? Please let me know if you have any information.
Hello TeamDuplicate task sla are crated as shown and one is created by system which is closed by 1 second and other one is created by Assigned to please suggest why duplicate sla are created Thanks
Hi all, I'm facing an issue where if I start a conversation in Production, there is an unwanted topic. I've searched but I could not find anything that relates to it. Even if I test the Active Topics under VA Designer, there works how its supposed t...
Adding a Custom Field to the Service Operations Workspace (SOW) Activity LogYes, this is possible. I successfully added a custom field to the form(s) in Service Operations Workspace (SOW) and configured it to appear in the Activity log.Note: Before t...
Hi teamI have a requirement where I need to filter requested items based on certain criteria For capturing the logic of criteria, i have created a script include which returns all the sys_ids of requested item matching criteria Now the dynamic filter...
Hi Team, I need to add the change request field just above the work notes in the Filter Activity in SOW view for incident. How to achieve it. Regards,Abhilasha G T
I have a task to retain a HR role even a user is deactivated in servicenow.currently when user is deactivated all roles are revoked Its not possible to raise HR case if user profile doest have sn_core_hr.employee role.
What is the difference between 'grant_type' as "client_credentials" and "password" when to choose which one creating the authentication token in detail.
We have created new now assistant VA & given knowledge base as information source. functionality wise it working fine. However, we are currently facing an issue related to branding customization. We are using the default branding settings, which prov...
Hi Team,Is there an OOB way to hide catalog variables with a value of false from the approval record? Blank variables are already hidden, but Boolean variables showing false are still displayed.This requirement applies only to specific catalog items....
Hi Everyone,I am trying to create a Related List Action in Service Operations Workspace (SOW) using a Declarative Action / Related List Action.My requirement is very simple for now: I just want to create a Related List button and execute a client-sid...
Hi everyone,We are currently working on integrating MS Teams with ServiceNow Virtual Agent using a self-configured bot.Our current state:We have established the connection.The bot is successfully published on the Azure side.The bot is visible on both...