I have a scenario where the variable editor needs to have variables irrespective of values present in it. Currently I can see RITM renders only non-empty variables after request submission. I have tried both UI policy and Client script with Applies o...
Is anyone using the On Call Functionality in Service Operations Workspace? If so, can you share successes and challenges? Any input would be greatly appreciated! Thanks!
When non-admin users try to search any incident, change request,RITM etc. on global search it always shows 'Page not found'.Instance: Australia, ServiceNow #ServiceNow
There is incident form. On incident form there is, incident task related list. On incident task related list there is new & add UI action. I want to show that ui action if incident is in in progress state. How will you achieve?
could you please assess the best approach for ServiceNow auto-assignment considering: Agent shifts and load balancingOutlook OOO/leave status so unavailable agents are skippedAll key combinations/fallback scenarios when no eligible agent is available...
Hi @all, I have a requirement where I need t make mandatory comments for the KB article in Native UI so that users can submit the feedback for the KB article in Native UI when helpful "No" selected (popup needed with reasons for feedback) as mentione...
Hi All,I have written an onChange Client Script for the Account Number field. The script is working as expected in both the ITIL view and Workspace.Currently, I am using setTimeout() to clear the field value and display the validation message. Howev...
The issue is with the Software Details multi-row variable set in RITM. Initially, the requester had two software rows, but the caller reported that after the request was assigned, the same rows appeared duplicated, making four rows.I checked the back...
Hi Community,I am using Active Directory Spoke v2 – Update Object Expiration action in ServiceNow to extend the expiration date of an existing AD account.For example, the requested account expiry date is 29 October 2026.After executing the action, th...
Hello Team,I calling my subflow in a runscript activity of a legacy workflow which trigger upon a catalog item submission. I am passing the ritm number as input. Lable of input is 'RITM' and intrenal name is 'ritm'. when i added logs into runscript a...
I have a scenario where the variable editor needs to have variables irrespective of values present in it. Currently I can see RITM renders only non-empty variables after request submission. I have tried both UI policy and Client script with Applies o...
Hi All,I have created a String field in the table with a maximum length of 100 characters. However, in Workspace, the following field message is displayed:“This field supports 100 or fewer characters.”This message is not visible in the ITIL view and ...
Hi All,I have created a String field in the table with a maximum length of 100 characters. However, in Workspace, the following field message is displayed:“This field supports 100 or fewer characters.”This message is not visible in the ITIL view and ...
Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....
Hi, I installed the sn_va_whatsapp plugin because I need to implement a Virtual Agent powered by Agentic AI that is available via Whatsapp channel. I am waiting for the various parameters from the Whatsapp side to do the configuration but in the mea...
