re-schduling the Online CSA exam
What is maximum window time for re-schduling the Online CSA exam in case the exam window has passed
Forum Posts
Resolved! How to change Now Assist Virtual Agent Icon?
Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....
powershell script is not working in flow designer
Hi Team, This script is not working in the custom application: We are giving the user name. Import-Module ActiveDirectory -WarningAction SilentlyContinue# Try to get the username from the environment variableif (Test-Path env:\SNC_userName) {$usern...
Can we do only a CI as a principle CI not a particular class?
Can we do only a CI as a principle CI not a particular class? is that be possible out of the box in ServiceNow?
Can we provide DPM access to all ITIL users users without assigning the admin or manager role?
Hi everyone,I’ve reviewed the ServiceNow documentation on Digital Portfolio Management (DPM) roles, which mentions two main roles:sn_dpm.dpm_admin – for setup, configuration, and full DPM administration.sn_dpm.dpm_manager – for standard users like Se...
Virtual Agent button
We were asked to add text to the virtual agent button for accessibility purposes. We’re able to change the width and color but can’t figure out how to get text in there.Here’s what we have now: What we trying to do is something like this: Does anyon...
Virtual Chat Agent
Hi Team,When a user ends a live chat with an agent, the bot displays a message: “Thank you for contacting us. The chat has ended.” After this, if the user clicks the text area that says, “Click here to start a new conversation,” the chat reopens in t...
Resolved! How to pass a value from one variable set to another variable set in catalog form
How to pass a value from one variable set to another variable set in catalog form, I have requestor in variable set 1, i want to copy that value into variable set 2 how to acheive this
How to Increase Attachment Size Limit to 35 MB for Emails Received via Shared Mailbox
Hi Community,I’m working on a requirement where users send emails with attachments to a shared mailbox, which will create an RITM. I need to support attachments up to 35 MB, but I’m not sure how to configure this.Could anyone guide me on:How to incre...
Resolved! Unable to Add Existing Catalog Variable Sets to a New Catalog Item
Trying to add 3 variable sets to a new catalog item and getting the messages below:I was able to add 5 other variable sets with no error messages and these 3 have the most variables listed within them (like over 50 total) so don't want to reproduce t...
catalogitem login user information
Hello, i have a catalogitem where the logged in leader user will get a list of all employees under them. The issue is i know how to do this with a map to field, but its a catalog item. How do i make it so that the logged in user gets all the employee...
I am trying to add computer to the AD groups but The power shell code not running
I am trying to add computer to the AD groupscode:Import-Module ActiveDirectory -WarningAction SilentlyContinue$username = $userName -replace "%27","'";$groups = @()$groups = $groupNames -replace ' "','' -replace '"','' -replace ' ]','' -replace '\[',...
Custom tables recreation in scoped application
Hello,In our instance, there are 5–6 custom tables that were created in the global scope. Recently, we received a Licensing and Usage Overflow email from ServiceNow.Now, the we want to recreate these tables within a scoped application.We are currentl...
When clicking a link to a KB article in chat no new window opens
Hi,When clicking a link to a KB article in chat no new window opens instead the kb article opens in the virtual agent. How can I open it in a new window?
Can a DL group be reference with snow user table to auto sync VIP members
Hi Everyone, We have a DL which has list of VIP members added in the DL. In ServiceNow we have to manually update VIP based on check box as VIP true or false can a DL be directly reference with user table to update the VIP members automatically. Exam...
