I have a code for 3 strike policy, is there any way around or optimization for it?var MANILA_TZ = 'Asia/Manila';var SCHED_ID = '06d3639edb34e510ee8fdf0bd396199e';var dc = new DurationCalculator();dc.setSchedule(SCHED_ID, MANILA_TZ); // Cache for Cata...
Hi Team, In catalog variable field i need validation decimal point only 2 digit alloweg10.2210.01 invalid10.2331.001 how to create this validation
I need to write a catalog item flow that will check for three separate IP ranges on a single variable. If the IP that is entered is outside those ranges, then I need a group approval to be created.Any ideas would be appreciated.Thank you,Monica W.
We need that only a number of users with an specific group or role can open their incidents and requirements -not changes- in service Operations Workspace uniquely. When they try to consult from a list or from the searchbox of the Service Management ...
Hi all,I need some help understanding an issue in agent chat. we have not configured autopilot, but sometimes it is still automatically assigning to autopilot to end chat sessions . i will add screenshot below for referenceAs any faced same issue or ...
I have a piece of code and in that script I want RITMs to autocreate on every 8th dau of month, I want it to run on 8th day of every month and if 8th day is a weekend it should skip and then run on Monday i.e. should only run on weekdays.But when I a...
I am trying to update the Teams chat integration in our dev instance and cannot avoid this error. It doesnt seem possible to create a new application manifest. We have tried deleting records and starting again, still the same error. This is preventin...
Good day,i have an issue where sometimes when a user submits a catalog item for approval, they might put in the wrong approver. so instead of resubmitted the entire request again or rejecting and go through the entire approval process again with prev...
I have a select box variable in an order guide and I am passing the value selected to a similar select box which has same values in a catalog item via Item Variable Assignment. It works well when we do not change it, but do not work when we go back c...
Is there a way to disable "please type your response here". The goal is to get the users to only click the button. We do not want users input, other that yes/no when ask 'would you like to add a comment'
Good day folks, Looking for assistance on removing Documents from being searched on ESC. I am certain I'm missing something in the configuration but I do believe this was OOB configuration. Reviewing the screen shots attached, we have a catalog item ...
Good day, I'm trying to figure out how to get data out of a table in an email, and I've scoured multiple articles and utilised this already - How to read body text in Inbound EMAIL Flow - ServiceNow CommunityHowever, it doesn't work for our instnace ...
MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]] its include onhold state so how to exclude and calculate MTTR
What is maximum window time for re-schduling the Online CSA exam in case the exam window has passed
Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....
