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Servicenow Blackout conditions not working as expected

 I have created the following blackout window condition and it has one exception for a specific Configuration item name - which works as expected.  but as soon as I want to add a second exception to this list, like this.   the conditions are not work...

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Alan_Mou by Tera Contributor
  • 277 Views
  • 3 replies
  • 0 helpfuls

Virtual Agent customization

Want to customize Virtual Agent as per requirements. Have configured some topics for the same. But whenever I'm opening Virtual agent, some default contents are being loaded. You may refer screenshot given below. I want to remove those contents. Plea...

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pallavigaik by Tera Contributor
  • 179 Views
  • 3 replies
  • 0 helpfuls

Field Style in reference field

I would like a paperclip icon to be displayed in the request_item field of the sc_task table when a file is attached to the record set in the Request item.To meet this requirement, I set the Filed Style as shown below. However, while the icon appears...

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MiY by Tera Contributor
  • 373 Views
  • 4 replies
  • 1 helpfuls

Manager Hub : Translation not working

We have added some widget instances in the service portal and added the content in it(rich content, styled content etc. which we have created from content library), I would like to know can that content get translated to any other language automatica...

SujitK by Tera Contributor
  • 238 Views
  • 1 replies
  • 3 helpfuls

Report error

Getting below error  I created a report  called ‘Project Map’ Under the field ‘Map this data’ I cannot see any values in the drop-down.I believe this is causing the error message to appear - ERROR: Cannot generate the report. To configure the report,...

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pramn by Tera Guru
  • 156 Views
  • 1 replies
  • 3 helpfuls

Virtual Agent Survey Modification for Topic

Hello,I’m currently working on customizing the default Virtual Agent feedback topic. Specifically, I’d like to implement a condition that restricts to trigger when the user interacts with the “Create Incident” topic. For all other topics, the feedbac...

295victor by Tera Contributor
  • 221 Views
  • 2 replies
  • 0 helpfuls