Suppose I am part of Group A. I want to assign the incident to Group B.If I am not part of Group B, then Assigned to feild should be greyed out. And I should not be allowed to assign it to any individual from Group B. How can I achieve this?
Hi,Can someone please help confirm where UI Builder reports are stored on the backend in ServiceNow (which table)?We have a database view that is currently being used in a few reports, and I would like to identify all the reports where this view is b...
Hello All,Hope all are doing good !!ACLs (Security rules) should not have GlideRecord/GlideAggregate in scriptWe have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use GlideRecord query. or is...
Hi All, Anyone implemented the Agent AI in your instances. If yes. Please share the use cases you have implemented.
What is the difference between GlideDateTime() and gs.nowDateTime()? var date = new GlideDateTime();gs.print(date);gs.print("Current Date and Time: " + gs.nowDateTime());Why am I getting different times with this code?
Can we do an integration after that if i do any changes in one system then it will automatically do the same changes in another system, it will be apply for all the customization? can someone pls provide me the whole solution...?
ContextWe are using a custom Load Draft widget for a Intake Form, where users can use saved reload drafts instead of filling the entire form.As part of a recent enhancement story, we made the following changes:Removed / inactivated some Data Use (DU)...
Hello Everyone Question 1:I have a requirement to create custom widgets, but they are not appearing in the Widgets list. What could be the issue?? Question 2 : Question 2:When I add custom widgets inside a parent widget which is OOTB It's works but ...
Hello Community, I’m facing an issue in Service Operations Workspace (SOW) when creating a Change Request. - When I select a Change Template, the predefined fields and values are not automatically populated. - These templates work fine in the na...
Hi Community,I am working on a Service Catalog item "Manage Group Members" where users canrequest to add or remove members from a group. The approval is routed to thegroup manager via a workflow, and once approved, the system should automaticallyadd ...
Hi Team, We have received a requirement to initiate a virtual agent chat based on schedules "8-5 business days excluding holidays" , Here we need to display welcome message based on business hours and allow user to initiate a chat.1. If off business ...
Hi Everyone,We have already configured a greeting message for virtual agent chat window. But Now we need to display a welcome message based on business hours and non-business hours. We are using lite version of the virtual agent chat and Right now we...
Hi Team, Is there any out-of-the-box (OOB) dashboard available to monitor the health of a business application, along with the associated infrastructure, batch jobs, and integrations for that service? If a consolidated dashboard is not available, are...
Hi folks. We would like to add the author as a visible field on our Knowledge article forms. Can someone show me where this logic lives so that we can make the author visible when viewing the Knowledge article?
Hi Team,I am working on an embedded list (child table) inside a parent form (Outage → Impact Type tab).** RequirementWhen a user updates AP Impact (or other region fields) in the embedded list, I need to:Automatically calculate Total ImpactSet the va...
