How to change the message in virtual agent live chat

[Chake18]

Hello,

I wanted to change the waiting message appear when end user is waiting to get the Agent assigned to them.

I have attached the screenshot ( highlighted in yellow), I want to change the text.

Thank you, help would really be appreciated.

[Chake18]

Hi @Omkar Kumbhar , still not getting the way to change this particular message in virtual agent live chat

[Omkar Kumbhar]

Hello ,

Can you please below link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788323

Also, check with your message in sys_ui_message 

System UI>Messages and find one with the text "expected". The key is "Your expected wait time is about".

[Chake18]

Hi,

Thank you for the solution you provide, but is it not working in my case. I do not have any existing msg with key.

Is there any other way we can check this