How to Change the tool name in Service Portal

Pankaj15
Tera Contributor

4 weeks ago

How to Change the tooltip (Close chat) name in Virtual Agent

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12 REPLIES 12

Its_Azar
Tera Guru

4 weeks ago

Hi @Pankaj15 

search sys_ui_message for “Close Chat” and update the message text to what you want. That way, the tooltip will reflect your custom label everywhere it’s used.

 

If this helps kindly like and accept the solution thanks much.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.




Kind Regards,

Mohamed Azarudeen Z

Developer @ KPMG

 Microsoft MVP (AI Services), India
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GlideFather
Tera Patron
In response to Its_Azar

4 weeks ago

Hi @Its_Azar,

 

I wouldn't be sure about this approach for this change... the message has the full stop (.):

GlideFather_0-1755460418380.png

 

So it'll be somewhere else, as the messages must be called exactly what's in the key value..

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */


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GlideFather
Tera Patron

4 weeks ago

@Pankaj15 mine says "Minimise chat window", I'll search around and let you know if something was found:

 

GlideFather_0-1755456936753.png

 

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */


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Pankaj15
Tera Contributor
In response to GlideFather

4 weeks ago

@GlideFather sure i am waiting.

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