We have an incident where Android phone users are stuck waiting when trying to chat with a live agent from the MS Teams app. But if a colleague uses an Apple phone or through the Service Portal in a laptop, asking for a live agent works fine. Has any...
Hi Team,I have a OOTB field called issue rating. It contains certain values for example 1- High. I need to create report which contain Score, Level ,Rating, Adjusted Rating. The field level rating and adjusted rating are not present in Table.How to p...
I have a requirement that is asked to do the following: The reference field "Request" contains the following values based on filter conditions that meet our catalog item/order guide - Computers, Cell Phones, Tablets, Printers, Scanners, Software, Gen...
Hi,SOW agents can create a new request from an existing interaction. This button opens the default Service Catalog.I want to specify my own catalog.I am trying to set the specific catalog sysID in the Catalog Id text box in UI Builder/Service Operati...
Hello fellow Devs, Im working in the Vancouver release. I want to add a counter to the OOB AI Search - Fallback topic. The counter is essentially to count the number times the end user selects Ask something else and if that number is greater than 3, ...
I tried adding the following catalog client script, but it changes only the value and not the question. function onLoad() { g_form.getControl('new_email').setAttribute('style', 'font-weight: bold'); }
In a custom application form i have created an flow designer for it and i need to see the flow of it when a tickets is raised inside that application form so once it is clicked i need to see the conditions running and what is the flow i have tried b...
We have a requirement related to "Tours" menu on the service portal header. When we click on "Tours" >> "Tour name" >> "Begin Tour" then tour steps populate in Modal. When we hover over the "Cancel" button, the "Cancel Tour" tooltip appears.We need t...
Hi all, We have an issue when adding catalog items to the Cart for multiple users. When checking out, Request is created, however the RITM's are all recorded as the last added user, instead of one RITM per user. For example:I log into the Portal and...
Hi All, I have a requirement to restrict some fields to be visible in available for personalize list columns in list view.Could you please help me on this. Attached screenshot for reference. Thanks,Shreya Sinha
I'm trying to create a POC for a view rule on our CMDB tables as we have an ask to lock down things based on a custom role we have created called "u_cmdb_privileged". If a user has this role or the admin role, I want the form to automatically set the...
Hi all, Every major incident has a related outage, and I'm looking to show the field 'probable cause' from the incident task table in a list view from the outage table. I managed to dot walk from the outage table all the way to the probable cause of...
Hi!I'm trying to figure out how to automate communications from Servicenow, such as monthly maintenance notifications or change to production notices and the like. Does anyone know how to do this?
