how to add Pre-filled fields
need help in achieving something like this following , wherein some of the fields are pre filled e.g in description as per screen shot
Forum Posts
show Help-text under the field
Please help me how can I do it Verify that I can see a new help-text under the Additional comments field: "Visible to the employee even if it is confidential."
VA dynamic choice use in ticket creation
Hello all!I am using the VA to gather information on an incident, and i can use the "Dynamic Lookup" to ask what is their location name. After the correct location is picked, later down the conversation the VA will use record action to create an inci...
How to tell if I'm adding a new row or editing a row in a multi-row variable set (MRVS) with g_form
Is there any way using g_form or any other client side object to tell when a MRVS row is opened either by using the pencil or clicking add? I notice the header at the top is different.
Resolved! Load all records in related link of data source is loading only 20 records
Hi, I am trying to log all the lines from a txt(in JSON Format data) file which has more than 1000 lines by using Custom (Parse by script) from data source. When I am clicking load all records in data source its logging only first 20 lines. Can some...
How to use the Name of an approval activity from the change workflow in CAB meeting
I'm trying to add a condition to the Change Request Addition Conditions in a CAB meeting for CAB workbench. We'd like to be able to filter by a specific approval coordinator activity by it's name. I can see any option in related fields. Has anyone s...
Resolved! New Region
Hello All,I added a new region in the sys_choice table but when I try to add an asset to this new region it is not showingdo I need to add it somewhere else as well?
I need to write a script include to fetch data for one field in table A from another table .
The condition is, I need to auto populate some fields in table A from table B. Shall I have to write a script include or it can be done using business rule also. Please help me with the following.
How do we filter out the ATF test script, suite related changes from the Default Update Set?
We are planning to migrate ATF test scripts and test suites from one instance to another. Now the issue is that, we have not used the Update Set concept before and all our changes were in the Default Update set. Our Plan of action is to Filter out th...
Resolved! Email Notification gets triggered twice
I have a email notification which gets triggered, when the sc_req_item state becomes either closed complete, closed incomplete or closed skipped. This notification gets triggered twice: When I checked the event log, I notice that the sc_request gets...
Virtual Agent API : How to select topic without NLU.
Hello,The NLU is enabled in instance but the topic is not associated with any intent or NLU.We have a requirement to select a topic through Virtual agent bot-to-bot API without NLU or intent.I have tried the below JSON.{ "token": "xxx xxx xxx", "...
In the problem_id field records should display based on the caller selected
In the Incident form there in Related Records section in that problem_id field should display the records associated to the caller selected in caller_id field over incident form Kindly help me outThanks,Venkat
Resolved! How to access variables in multi row variableset scripts
In cat item have few variables and variable setsthere is one field called classification in catalog form and after clicking on add button multi row form will open with variables.I want to fetch value we have in classification variable. can anyone of ...
Need help in updating "created by" of reports in bulk via a script or business rule.
Case - Hi everyone! I have users in my client environment where the userID of employees from client organisation starts with AA. Now there are a few hundred users from company B who have been uploaded in the sys_user table where for every user from ...
Resolved! Can “business stakeholders” use asset management?
Can “business stakeholders” use asset management?I am using "ITSM PRO". My application has asset management and contract management, but can these tables be referenced by "business stakeholder"?
