We are planning to move to Universal Requests as the primary ticket type for users.I'm attempting to copy the default access_hyperlink mail script and alter it so that when an incident becomes resolved, the affected user receives a notification about...
Hi All, How can we dot-walk and get the assignment group of the ticket in approving field in approval table.Kindly assists. Regards,Karthik
Hello, Azure linux arm template in servicenow non prod instance got created 3 active versions wheras it should have only 1 active versio, please help with this on high priority
Hello fam! The link pasted in the Virtual Agent chat window looks white and is unreadable.Any ideas on how we can change the font color?
Hello! I am looking for a way to hide the "Delete" and "Delete with preview" options from the "Actions on selected rows" section on the "Affected CIs" tab of a normal change when the change is in the Authorize / WIP state. Please suggest any ideas!
Hello For some business needs, we have a mail script that adds Contact's email address as CC in some notification Script looks something like that, and works fine : (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,...
Hi,I received a requirement to create a report to show incidents where incident had/have state on hold with on hold reason.I created a report on incident_metric table but issue is on hold reason is showing empty for closed incidents. Is there any way...
Hi Team,I have a requirement, I need to add 'Update Selected' UI Context Menu to List Choice Action, if someone has implemented it, could you please help me to achieve it. Regards,Ajay
How can I hide the button in the photo below for groups that are not responsible for the KB?I used this <j:if test="${gs.hasRole('itil')}"><j:if test="${showUpdateAction}"> <button id="editArticle" title="${gs.getMessage('Edit content')}" class="btn...
I want to get the notification badge which are 3 years old. Is it possible to get it?
Hi how can I extract a part of the email subject en put it in an incident record?
Hi All, I am looking for a Portal header Chat pop-up. If I click on the chat pop-up, it has to open a chat window using an external URL. How could we do it? Any ideas, please? Regards, Rushi
Hello, I have a requirement that is user selected in the catalog item variable(single line text) approval will goes to the person existing in the variable.Please help me to achieve this. Thanks
Hey guys, I need help with figuring this out so I have a UI action which code opens a UI Page in a Modal window. function modalPopUp() { var gm = new GlideModal("x_adab_quality_populate_via_template", false, 600); gm.setTitle("Choose a Templa...
Added extended fields in List view , changes not reflecting. attaching images for reff. kindly suggest.
