Resolved! Parent Child Incident Tickets Synchronization
I have a child and parent incident and I want to have them both synchronized especially to these 3 fields (state, priority, notes).
Forum Posts
Resolved! How to Automatically pop up the Virtual Agent Chat window on CSM Portal ?
Hello All, We would like to pop up the virtual agent chat window immediately when the user opens the CSM Portal. Does anyone have any idea how to automate the virtual agent chat window to open up ?Please find the attached screenshot for your referenc...
How to show outage notifications over Virtual agent Bot
Hi All, How to show outage notification/announcements on virtual agent bot. Regards,Ashok.
Resolved! Multiple Walk-uplocation queues for one Location
Hello, We have a requirement to create multiple Walk-up Location Queues for a single location. For example, lets consider Austin location, we need two walk up queues (Austin X, Austin Y) because we have multiple queues for single location at differen...
Unable to save the form due to client script
Hi team, i am unable to save the form due to agent is mandatory and setting back to none after saving the form.My requirement is to add/remove options based on group. when ABC group is selected there are other two fields called agent and target based...
Resolved! ONCOMPLETE TRANSFORM SCRIPT?
HII ALL i am new in servicnow , my need is i have to count recently inserted records in target table by using oncomplete transform map script and i want see message in import log not in system logs and can i get import set numberplease guide me with ...
Resolved! how to disable the add to cart on the catalog form?
i have tried to select the option to hide the add to cart option and i have SP portal header menu to disable the shopping cart . they are all not working . i have tried to impersonate the user view , the shopping cart is still there
Amending 'Close' UI Action on Interactions
Good morning, We have a requirement to amend the UI Action 'Close' on Interactions. Currently this just straight up closes an Interaction as Closed Complete, and doesn't require any information being input to advise why. What we want to be able to do...
Need help with setting-up SN - MS Teams bot to lower instances only as Prod already has a Bot config
Hi All, Need your expert advise on how to configure MS teams bot in our SN lower instances. We need to be able to make changes and test out the Bot features in lower instances. 1. We already have a configured Bot on the Production instance but is not...
Help on a topic 'Submit a request(Deprecated)' in Virtual Agent Designer.
Hello All,There is a Topic 'Submit a request(Deprecated)' in Virtual Agent Designer, will Servicenow going to provide new Topic in that place or it is an End to the above Topic? Can any one suggest me please. Thanks & Regards,S.Swaroop.
Unable to publish topic showing error as Another published topic is already using NLU for V.A
Hello! I'm having trouble publishing a topic. I made a change in a topic, I saved it and when I want to publish it I get an error that says "Another published topic is already using NLU model "Test" with NLU intent "Test2". We couldn't find the NLU m...
Resolved! Automate a tag from a record producer to incident
All, I am struggling with this and need some help. I am trying to pass a Tag value captured from a record producer (field name tag, mapped to the Tags (sys_tags) incident field as a lookup select box, looking up from the Label table, lookup value is...
Resolved! VA: Replace Contextual search with AI search in topic : Search Knowledge Base
Hi All,Hope you are doing well.So in topics like "Open IT Ticket 2.0" we have replaced the topic block utility "Contextual search" with "AI Search", but in "Search Knowledge Base" topic the "Contextual search" is scripted, and when we are using AI se...
Resolved! "sn_now_azure" missing for plugin "Conversational Integration with Microsoft Teams" on PDI Utah
I have no clue how to get "sn_now_azure" on my PDI (Utah)
Resolved! Allow read-only access on Virtual agent's topics
Hi There, Requirement : other than specific roles, itil users should be able to have only read-only access on topics created in VA.Here, these topics /topic block/setup topics are custom topics.Please let us know if you have any solution for this. Th...