Webhook Integration with ServiceNow
Hello All, Can anyone please help me with the required steps of integrating webhook with ServiceNow so to make the flow of incidents from ServiceNow to webhook.
Forum Posts
ITSM Scenarios (use cases) | First you try | Then you'll find solutions in the comments.
Try the scenarios given below to improve your ServiceNow development skills :SECTION 1 Business RulesAssignment # 1- Create a table called 'incident_temp' with below two fields Incident Number Short Description- Create a business rule, this...
Tab not getting created under the interaction tab uponclicking of a Create Service Inquiry UI Action
We have a UI action for a custom table on Service Operations Workspace. Create Service Inquiry. The tab is not getting created under the Interaction tab as shown in the shouldbelikethispng. I activated the Create Incident UI Action also on the form, ...
Knowledge Article scree shots are not visible for end users in ESC portal
Hello Community Members, We a issue which is related to knowledge screen shots, end users are unable to see the screen shots in knowledge articles in employee center. Please find the below screen shots for reference. Thanks,Nagireddy
How to call variable in email scripts from sysapproval table in email notification of servicenow
Hi,I have a requirement that I need to call a variable from email scripts in servicenow from sysapproval table. Kindly help me on that.
Dynamic Lists for UI Context menus based on Row Selected
We are building a list of actions to run based on a list view row when we right click. These are all built using UI Context menus, with appropriate onShow and Action Scripts. It is important to note that these are both client-side scripts. We would l...
Download report from Portal
Hi Community,I have one requirement in resource report , I have added a report in one of the dashboard and with some interactive filters. I am showing that dashboard in portal .Now the requirement is to create a download button on that dashboard and ...
Building a dashboard on a joined table report
Hello All. I wish to build a dashboard containing a bunch of report widgets (all single score reports)What i wish for, is that when you click the single score widget, you will enter a list view of all the tickets that matches my filter in the actual ...
SLA Definition Two Times
Have requirement to start an SLA timer attached to incident however it has 2 schedules / duration requirements.I need in essence to have 2 durations one the first prioritized over the second.It must first when attached to incident run based on schedu...
Retrieve work note from RITM
Hi Team , I have one requirement where I need to retrieve the work note comment when RITM is closed and the date and time when it is added on RITM work note.Please help me by providing your answer.
India's Most Trusted SMPP SMS Server by Msgclub
SMPP server.in is an advanced bulk SMS SMPP gateway for Aggregators, Carrier and operators.Our unique SMS API connection works as an effective API to shoot text SMS to customers. However, the SMPP protocol is mainly used by telemarketing industry for...
Virtual Agent - Show Live Chat Wait Time to users while transferring the conversation to live agent
Hello Experts,Looking for the solution to show Live Chat Wait Time to end users while transferring the conversation to live agent.Any lead will be appreciated.
Estimated wait time on the actual Portal Landing Page
The image shows that the estimated wait time can be shown here when a customer clicks on the Chat Widget. However, is there a way to show that estimated wait time on the actual Portal page. The idea is that we want to show our customers estimated wa...
Attachment not visible in incident form for users
User is not able to see the attachment when added by a particular user but When user from other groups add the attachment. It is visible to everyone. If its an acl issue? explain detaily as to which acl I should use?
Incidents creating with undefined attachments from Mobile Ticket Channel
Frequent incident which are created from Mobile Ticket as channel are inserting with undefined attachment. How to debug this?
